Under Maintenance / メンテナンス中です

eSupport Portal is currently unavailable due to regular maintenance.

We apologize for any inconvenience this maintenance may cause. Our technical teams are working to fully restore all affected services as quickly as possible.

ただ今、サイトメンテナンスを実施しています。誠に申し訳ありませんが、メンテナンス完了までしばらくの間お待ちください。

In the meantime, please click on your region to contact the appropriate Technical Support Teams:

North America

Home and Home Office Users Business Users

Online Chat Support:
Click for Online Chat Support

Available Monday to Friday, 22 hours a day.
No support from 9:00 PM to 11:00 PM
US Pacific Time (GMT-8)

Available on weekends
from 8:00 AM to 5:00 PM Pacific Time

Toll-free Phone Support:
Enterprise: 1-877-338-7363
SMB: 1-888-608-1009

Available Monday to Friday
from 5:00 AM to 5:00 PM
US Pacific Time (GMT-8)

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EMEA

Home and Home Office Users Business Users

Phone and Email Support by Country

Available Monday to Friday
from 9:00 AM to 5:30 PM local time

United Kingdom
+44 2035493381

Ireland
+44 2035493381

France
+33176686576

Germany
+4981188990997

Italy
+390292593400

Spain
+3413697128

Other European Countries
+442035493382


Online Chat Support (English Only):
Click for Online Chat Support

Phone Support by Country

Available Monday to Friday
from 8:00 AM to 5:00 PM GMT+0

United Kingdom
1-500 Seats: +442035493460

+500 Seats: 8082389530

Germany
1-500 Seats: +4981188990520

+500 Seats: 08005893734

France
1-500 Seats: +33176686572

+500 Seats: 0805636251

Italy
1-500 Seats: +390292593410

+500 Seats: 800145676

Spain
1-500 Seats: +34913692440

+500 Seats: 800600736

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Asia Pacific (English)

Home and Home Office Users Business Users

Toll-free Phone Support:

Australia / New Zealand:
1300-305-289 (AU) or 0800-507-901 (NZ)

Available Monday to Friday
from 7:00 AM to 7:00 PM
Sydney Time (GMT +10)

Hong Kong:
852-2612-0099

Available Monday to Friday
From 9:00 AM to 5:30 PM
Hong Kong Time (GMT +8)

India:
1800-425-2667

Available Monday to Saturday
From 9:00 AM to 9:00 PM
India Time (GMT +5:30)

Malaysia:
1800-18-2288

Available Monday to Friday
from 8:00am to 5:00 PM
Malaysia Time (GMT+8)

Singapore:
1800-888-6868

Available Monday to Friday
from 8:00am to 5:00 PM
Singapore Time (GMT+8)


Online Chat Support:
Click for Online Chat Support
Available Monday to Friday, 22 hours a day.
No support from 1:00 PM to 3:00 PM
Sydney Time (GMT +10)

Available on weekends
from 2:00 AM to 11:00 AM Sydney Time

Toll-free Phone Support:

Australia: 1800-653-870
New Zealand: 0800-408-065

Available Monday to Friday
from 7:00 AM to 7:00 PM
Sydney Time (GMT +10)

Worry Free Business Hours Support:
India: 1800-425 -1009
Singapore:1800-888-6868
Malaysia: 1800-18-6868
Hong Kong: 852-2844-6565

24x7 Trend Micro Hosted Services Support:
AU Number: 1800-448-255
NZ Number: 0800-808-470

Online/Email Support:
Australia / New Zealand:
support@trendmicro.com.au

Hong Kong:
hksupportcenter@trendmicro.com.hk

For Partner Programs:
Affinity Portal

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Latin America (Portuguese and Spanish)

Home and Home Office Users Business Users

Toll-free Phone Support:
Brazil: +0800-882-2129
1300-305-289 (AU) or 1800-507-901 (NZ)

Available Monday to Friday
from 9:00 AM to 6:00 PM
Brasilia Time (GMT -3)

Other countries: 001-800-514-0204
Available Monday to Friday
from 09:00 AM to 06:00 PM
Mexico City Time (GMT-5)


Email Support:
suporte_br@trendmicro.com
Available Monday to Friday
from 9:00 PM to 6:00 PM
Brasilia Time (GMT -3)

Other countries:soporte_lar@trendmicro.com
Available Monday to Friday
from 09:00 AM to 06:00 PM
Mexico City Time (GMT-5)

Toll-free Phone Support:
Brazil SMB partners: 4003-2129


Available Monday to Friday
from 09:00 AM to 06:00 PM
Brasilia Time (GMT-3)

Other countries: 001-800-514-0204
Available Monday to Friday
from 09:00 AM to 06:00 PM
Mexico City Time (GMT-5)


Email Support:
Enterprise partners: pse@trendmicro.com
Brazil SMB partners: Monday to Friday
suporte_br@trendmicro.com
Other countries:
soporte_lar@trendmicro.com

Available Monday to Friday
from 09:00 AM to 06:00 PM
Brasilia Time (GMT-3)

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