Frequently Asked Questions (FAQ) about Trend Micro Mobile Security (TMMS)
2013/12/2 10:42 PM (PST)
Get answers to questions about Trend Micro Mobile Security (TMMS).
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What are the minimum system requirements to install Trend Micro Mobile Security (TMMS)?
The following are the minimum system requirements for TMMS:
Android OS 2.2 and above
12MB for Android OS 2.x
22MB for Android OS 3.x/4.x
Why do I need a Trend Micro account?
A Trend Micro account is required for the following features:
- Parental Controls - to keep your settings secure.
- Lost Device Protection - to securely locate your mobile device, lock it, delete all of its data, or sound an alarm from a web portal.
- Backup & Restore - to securely upload and download the data from the backup server.
Activating your Trend Micro Mobile Security enables you to use the following premium features:
- Safe Surfing
- Parental Controls
- Data Theft Scanner
- Call & Text Blocker
- Lost Device Protection
My SIM was not removed and I never trigger the remote lock, but why does TMMS lock my device?
On some devices, SIM lock is triggered when your device is on airplane or flight mode. Use your Trend Micro password to unlock device.
Why do I need an alternate email address and how can I set it?
You need an alternate email address to receive an unlock key in case your mobile device gets locked. By default, TMMS will use your Gmail account as an alternate email address.
To set up an alternate email address, go to Settings, and then tap Set up alternate email address.
What is Lost Device Protection in TMMS
Lost Device Protection is Trend Micro Mobile Security's (TMMS) feature to protect your mobile devices and its data. Enabling this will allow you to remotely trigger scream, locate, lock & wipe your data in case of loss.
You will get the following messages when you want to enable this feature:
- "Please activate Mobile Security in 'Device administrators' to enable remote wipe and uninstall protection. NOTE: You will need to deactivate it before uninstalling Mobile Security".
- "Activating this administrator will allow the application Mobile Security to perform the following operations: Erase All Data erase the phone's data without warning, by performing a factory data reset."
Activating TMMS in Device Administrators will grant necessary permissions/rights to enable this feature.
How does Lost Device Protection works?
For Lost Device Protection to work properly, make sure that GPS and Data/Wifi are turned on.
Where can I get Technical Support?
Why didn't TMMS detect all the threats in my device?
TMMS is detecting and blocking threats in your device. By default, it only shows the Virus Scan result. To see the Data Theft Scan result, tap the arrow.
Can I use the serial number of my Titanium program for TMMS?
Yes, you can use the serial number of Trend Micro Titanium Maximum Security for your Trend Micro Mobile Security program. However, you are only entitled for a 30 day free trial of Trend Micro Mobile Security when you use Titanium Internet Security and Titanium AntiVirus +.
Can I install TMMS on iOS, Android Tablet, Amazon Kindle or Windows 8 devices?
Yes, you can install TMMS on your Amazon Kindle devices and Android tablets. To install TMMS for Kindle devices, download the app from the Amazon Appstore. To download and install TMMS for Android tablets, download the app from the Google Play Store.
On the other hand, iOS and Windows 8 are currently not supported by TMMS.
If you have further questions or if you encountered issues while downloading, installing or activating the program, contact our Technical Support
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