Trend Micro understands that the ever increasing complexities of the threat landscape today can lead organisations to question whether their security solution is working to its optimum performance.
Trend Micro Select Support has been designed to give organisations peace of mind. We understand that at times you need an expert on-hand to ensure the stability and performance of your systems and assistance with troubleshooting should technical issues arise.
With two levels of support services available, Trend Micro can deliver the depth and quality of support to suit your particular business needs.
Select and Select+ provide you with direct access to Trend Micro specialists. Our team of experts have a wealth of knowledge and experience, ensuring that any issues are resolved quickly and efficiently. Direct contact can be made by telephone, instant chat or email, making it easy and convenient for you to get a prompt response. For more complex technical issues, we can access your system working closely with you and our development teams, to ensure the least possible disruption to your business. Additionally a team of Customer Care Specialists are at your disposal to manage any hot issues escalated to your complete satisfaction. These services are provided in local languages for many European countries during local business hours. The Trend Micro Select+ offering extends this service to 24x7x365.
As well as helping you to fine tune your installation, we will also provide you with regular product and threat updates; helping you to remain safe from the latest emerging threats and up to date with the latest product patches and new features.
Taking a Trend Micro Select Support package will ensure that you get maximum value from your investment in your Trend Micro security solutions.
Trend Micro Select Support is available across the Trend Micro solution portfolio (excluding Deep Security and Consumer software).
Trend Micro Select Support is available Monday to Friday (08:00 GMT to 16:30 GMT) in English, French, German, Italian & Spanish language.
24x7 support available in English only, outside of regular business hours.