Trend Micro WiFi Protection v2.1 Data Collection Disclosure

  • Solution ID:1119758
  • Last Updated:Jul. 04, 2019 2:34 AM (PST)
  • Applies to:Public WiFi Protection for Android - All;Public WiFi Protection for iOS - All;
  • Data Collection Disclosure | Trend Micro WiFi Protection | Version 2.1

This article outlines the following Trend Micro WiFi Protection features that collect data, the data transmitted, and how it can be configured.


Default Collection

Trend Micro WiFi Protection automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


License Check
DESCRIPTION

To check that the license is updated.

DATA COLLECTED

Email account
Password
First Name
Last Name
Language
Phone Number (Japan only)
IAP information (including IAP token, Purchase time, Activation Key)

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Integrated modules from third-party service providers:
- AppsFlyer (Mobile only)
- Firebase (Mobile only)
- Google Analytics (UWP / MAC only)
DESCRIPTION

Trend Micro WiFi Protection uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

DATA COLLECTED

Data collected and feedback by SDK

Data includes:
- Device model
- OS version
- App version
- Number of users and sessions
- Session duration
- Operating systems
- ISP carrier name
- Location
- First launch data
- App launch data
- App updates
- In-app purchases
- In-app status information
- In-app events
- License status
- Features use and operations (events and screens)

CONSOLE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Log collection
Crash report collected by third-party service:
- HockeyApp
DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects the crash / issue logs in real-time for problems where there may be a timing issue and logs may be difficult to collect manually.

DATA COLLECTED

Device model
OS version
App version
Network connection status
Gateway BSSID
ISP carrier name
IP address
SIM card country code
TMPWP logs
TMPWP and system crash logs

CONSOLE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Configurable Features

Trend Micro WiFi Protection includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Connection Protection and Website Filter by using VPN
DESCRIPTION

Enable VPN will allow Trend Micro WiFi Protection to protect devices from Web based threats and network hacking attacks.

DATA COLLECTED

Scanned URL

CONSOLE LOCATION

Main Menu

CONSOLE SETTINGS

Main Page > Enable VPN

[MOBILE]

Enable VPN

[UWP]

Enable VPN UWP

[MAC]

Enable VPN MAC

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Log Collection
Crash report collected by third-party service:
- HockeyApp
Integrated modules from third-party service providers:
- AppsFlyer (Mobile only)
- Firebase (Mobile only)
- Google Analytics (UWP / MAC only)
DESCRIPTION

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:
- Analyzes / fixes the crash and issues for specific device and user
- Issue log auto-feedback by device and user
- Analyzes the user behaviors by device and user

DATA COLLECTED

Device ID

CONSOLE LOCATION

First time launch > Privacy and Personal Data Collection Disclosure

Main page > Settings

CONSOLE SETTINGS
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share anonymous usage data to help improve this app

    [MOBILE]

    Help improve our product [Mobile]

    [UWP]

    Help improve our product [UWP]

    [MAC]

    Help improve our product [MAC]

  • Main page > Settings > Help Improve This App

    [MOBILE]

    Help Improve This App [Mobile]

    [UWP]

    Help Improve This App [UWP]

    [MAC]

    Help Improve This App [MAC]

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