Welcome to Support

Key Features
  • Protect your children from harmful information on the Internet, such as drug-related information and violent or indecent images
  • Secure your personal information from identity theft
  • Prevent device from opening fraudulent and other unsafe websites
  • Block websites that transmit malicious software
FAQs - Web Security and Kids Safety for PS4
This service includes two forms of protection: Trend Micro Kids Safety for PlayStation®4 and Trend Micro Web Security for PlayStation®4. These features can prevent the PlayStation®4 Internet browser from opening unsafe, fraudulent, or unwanted websites.
Trend Micro Kids Safety for PlayStation®4 prevents the PlayStation®4 Internet browser from opening websites unsuitable for children.
Trend Micro Web Security for PlayStation®4 prevents the PlayStation®4 Internet browser from opening fraudulent or unsafe websites.
Trend Micro Kids Safety for PlayStation®4 can block websites that fall into these categories: adult (sexual), alcohol, tobacco, illegal drugs, crime, cults, gambling, racism, and many more.
First make sure that you have at least version 2.00 of the PlayStation®4 system software. You can then access these services directly from the PlayStation®4 settings by following the steps below:
  1. Launch the PlayStation®4 Internet browser, then press the OPTIONS button on the controller to open the menu.
  2. Choose Settings > Web Filter > Trend Micro for PlayStation®4.
  3. Select a free trial or purchase the service on PlayStation®Store.
You can purchase the protection from the PlayStation®Store.t
The Browser Security icon is displayed when the service is active.
To enable or disable the free trial service: Launch the PlayStation®4 Internet browser, and press the OPTIONS button on the controller to open the menu. Choose Settings > Web Filter > Trend Micro for PlayStation®4. Put or remove the tick mark, to enable or disable the service.
To enable or disable the paid service: Launch the PlayStation®4 Internet browser, and press the OPTIONS button on the controller to open the menu. Choose Settings > Web Filter > Trend Micro for PlayStation®4. Put or remove the tick mark, to enable or disable the service.
The free trial service includes all features available in the paid service. However, the free trial service can be used for a limited number of days only.
The free trial service is good for 30 days.
FAQs - Web Security and Kids Safety for PS3
This service includes two forms of protection: Trend Micro Kids Safety for PS3™ and Trend Micro Web Security for PS3™. These features can prevent the PS3™ Internet browser from opening unsafe, fraudulent, or unwanted websites.
Trend Micro Kids Safety for PS3™ prevents the PS3™ Internet browser from opening websites unsuitable for children.
Trend Micro Web Security for PS3™ prevents the PS3™ Internet browser from opening fraudulent and other unsafe websites.
Trend Micro Kids Safety for PS3™ can block websites that fall into these categories: adult (sexual), alcohol, tobacco, illegal drugs, crime, cults, gambling, racism, and many more.
Trend Micro Web Security for PS3™ can block websites that transmit malicious software, or that support online fraud.
First make sure that you have at least version 2.70 of the PS3™ system software. You can then access these services directly from the PS3™ settings.
  1. Launch the PS3™ Internet browser, and press the △ button to open the menu.
  2. Choose Browser Security, and then select Trend Micro™ for PS3™.
  3. Either select a free trial or purchase the service. If you make a purchase, the service will be enabled automatically.
You can purchase protection by using either your personal computer or the PS3™ Internet browser. If using a PC, you wil still need to activate the service from the PS3™ Internet browser. Please refer to "How do I activate the service?" for more details.
If you make a purchase using the PS3™ Internet browser, the service will automatically activate. If you bought the service using a personal computer, then you must activate the service using the PS3™ Internet browser by following the steps below.
  1. Launch the PS3™ Internet browser.
  2. Press the △ button to open the menu.
  3. Choose Browser Security, and then select Trend Micro™ for PS3™.
  4. On the top page, click Activate by Serial Number and then provide the serial number you received.
If you purchase both Trend Micro Kids Safety and Trend Micro Web Security, then you must repeat this process for each one.
Browser security icon is displayed when the service is active. Please refer to the Users' Guide.
You can easily enable or disable the free trial service:
  1. Launch the PS3™ Internet browser, and press the △ button to open the menu.
  2. Choose Browser Security, and then select Trend Micro™ for PS3™.
  3. Select the Manage Trial button, and then enable or disable the service.
You can easily enable or disable the paid service:
  1. Launch the PS3™ Internet browser, and press the △ button to open the menu.
  2. Choose Browser Security, and then select Trend Micro™ for PS3™.
  3. Select the Sign In button, and sign into your Trend Micro Account. From there, you can enable or disable the service.
You can stop using this service directly from your PS3™.
  1. Launch the PS3™ Internet browser, and press the △ button to open the menu.
  2. Choose Tools, Discontinue Browser Security, and then select Trend Micro™ for PS3™.
You must enter your PS3™ password to change this setting. For more information about the PS3™ passwords, please refer to the Users' Guide.
Both the trial and paid versions will block the same unsafe websites. However, the free trial only lasts for a limited time. Plus, you can only manage your protection with a Trend Micro Account created after making a purchase.
A free trial lasts for 90 days.
Please do. Setting up an account allows you to manage the service, so that you can enable or disable it, change the name of your PS3™ computer entertainment system name, etc.
You will need to provide your name, a valid email address, a password, and your current location to set up the account.
Although you used a personal computer to purchase it, this service can only protect you when using the PS3™ Internet browser. Please visit http://www.trendmicro.com to get award-winning protection for your PC.
Use your PS3™ to stop the service. Next, open the Trend Micro website from your PS3™ again, and select Show email address. Your email address will then appear on the page.
Always make sure to clear your personal information off the PS3™ before handing it over to someone else. To do that, select Settings on your PS3™, then choose System Settings, and finally Restore PS3™ System.
A Trend Micro Account provides the following features:
  • Easily purchase and renew protection for your PS3™
  • Check the expiration date of your protection
  • Change the name of your PS3™
Once your PS3™ has been fixed, please sign into your Trend Micro Account and use the Replace Protection feature to enable the service again.
Just sign into your Trend Micro Account to edit your user profile.
Please contact Customer Service at Digital River, Inc.
Please get in touch with Consumer Services Technical Support provided by Sony Computer Entertainment Inc.
FAQs - Web Security and Kids Safety for PSP
This service includes two forms of protection: Trend Micro Kids Safety for PSP™ and Trend Micro Web Security for PSP™. These features can prevent the PSP™ Internet browser from opening unsafe, fraudulent, or unwanted websites.
Trend Micro Kids Safety for PSP™ prevents the PSP™ Internet browser from opening websites unsuitable for children.
Trend Micro Web Security for PSP™ prevents the PSP™ Internet browser from opening fraudulent and other unsafe websites.
Trend Micro Kids Safety for PSP™ can block websites that fall into these categories: adult (sexual), alcohol, tobacco, illegal drugs, crime, cults, gambling, racism, and many more.
Trend Micro Web Security for PSP™ can block websites that transmit malicious software, or that support online fraud.
First make sure that you have at least version 5.50 of the PSP™ system software. You can then access these services directly from the PSP™ settings.
  1. Launch the PSP™ Internet browser.
  2. Choose Bookmarks, and then select Trend Micro™ for PSP™.
  3. Either select a free trial or purchase the service. If you make a purchase, the service will be enabled automatically.
You can purchase protection by using either your personal computer or the PSP™ Internet browser. For detailed instructions, please click here. If using a PC, you will still need to activate the service from the PSP™ Internet browser. Please refer to "How do I activate the service?" for more details.
If you make a purchase using the PSP™ Internet browser, the service will automatically activate. If you bought the service using a personal computer, then you must activate the service using the PSP™ Internet browser by following the steps below.
  1. Launch the PSP™ Internet browser.
  2. Choose Bookmarks, and then select Trend Micro™ for PSP™.
  3. On the top page, click Activate by Serial Numberand then provide the serial number you received.
    Note: Forgot your serial number? Get it here.
If you purchase both Trend Micro Kids Safety and Trend Micro Web Security, then you must repeat this process for each one.
Browser security icon is displayed when the service is active. Please refer to the Users' Guide.
You can easily enable or disable the free trial service:
  1. Launch the PSP™ Internet browser.
  2. Choose Bookmarks, and then select Trend Micro™ for PSP™.
  3. Select the Manage Trial button, and then enable or disable the service.
You can easily enable or disable the paid service:
  1. Launch the PSP™ Internet browser.
  2. Choose Bookmarks, and then select Trend Micro™ for PSP™.
  3. Select the Sign In button, and sign into your Trend Micro Account. From there, you can enable or disable the service.
Stop using the service from the setting of PSP™. Start up the "Internet Browser" and select [Tool] -> [Settings] -> [Discontinue Browser Security].
To change this setting, you need to enter your password of PSP™. More information on passwords is available in the PSP™ Users' Guide.
Both the trial and paid versions will block the same unsafe websites. However, the free trial only lasts for a limited time. Plus, you can only manage your protection with a Trend Micro Account created after making a purchase.
A free trial lasts for 90 days.
Please do. Setting up an account allows you to manage the service, so that you can enable or disable it, change the name of your PSP™ computer entertainment system name, etc.
You will need to provide your name, a valid email address, a password, and your current location to set up the account.
Although you used a personal computer to purchase it, this service can only protect you when using the PSP™ Internet browser. Please visit http://www.trendmicro.com to get award-winning protection for your PC.
Use your PSP™ to stop the service. Next, open the Trend Micro website from your PSP™ again, and select Show email address. Your email address will then appear on the page.
Always make sure to clear your personal information off the PSP™ before handing it over to someone else. To do that, select Settings on your PSP™, then choose System Settings, and finally Restore Default Settings.
A Trend Micro Account provides the following features:
  • Easily purchase and renew protection for your PSP™
  • Check the expiration date of your protection
  • Change the name of your PSP™
Once your PSP™ has been fixed, please sign into your Trend Micro Account and use the Replace Protection feature to enable the service again.
Just sign into your Trend Micro Account to edit your user profile.
To make a purchase, you can visit a website written in English, or Japanese.
Please contact Customer Service at Digital River, Inc.
Please get in touch with Consumer Services Technical Support of Sony Computer Entertainment Inc.