Password Manager will not save password and will not open a Secure Browser if the website is currently not supported.

But in some cases, passwords will not be saved if a program engine or component is corrupted or the Password Manager Pattern Support List is not yet updated. To resolve this issue, follow the instructions on this Knowledge Base article: Password Manager is not saving password and not opening a secure browser.

Browser extensions allows Password Manager to interact with the browsers to perform different functions. Listed below are the functions included but not limited to the following:

• Automatically save user passwords, sign into websites, or open in Secure Browser window, with just one click.

• Manually add passwords of specific websites (with video tutorial).

• Quick access for users to browse saved passwords in Password Manager.

• Shortcut to Management Console to perform various functions (open the Management Console in the web browser, settings management, subscription update, etc).

• Launch Password Generator to create strong and secure passwords.

• Import browser passwords.

To enable Password Manager brwoser extensions, follow the instructions on this Knowledge Base article: Enabling Password Manager's browser extensions.

This issue can happen due to the following reasons:

• You are not yet signed in to your Trend Micro account

• Your Password Manager is not running properly or not installed

To resolve this issue, follow the instructions on this Knowledge Base article: "Unable to Help with Your Passwords" error message appears when clicking the Password Manager Toolbar on your browser.

Passwords cannot be imported from your browser to your Password Manager due to the following reasons:

• The browser password file is locked by other processes

• The browser password file is read-only

• The browser password file is corrupted

Passwords saved on your browsers are not protected by Password Manager and are prone to stealing and fraud from keyloggers. We advise that you transfer your passwords manually to your Password Manager, then remove them from your browsers. Refer to this Knowledge Base article: "Passwords Remain in Browsers" error message appears when importing passwords from browser.

To reset the Master Password, do the following:

1. Go to Password Manager Sign In portal.

2. Sign in using your Trend Micro account.

3. Hover your mouse pointer to the Master text line, then click Forgot your Master Password?.

4. Tick I understand that all Password Manager passwords will be deleted, then click Reset.

   Note: Resetting your Master Password will remove all your saved data such as passwords and secure notes.

5. Sign in using your Trend Micro account information.

6. Create your new Master Password.

Password Manager comes free with your Maximum Security or Premium Security license. However, if you are using Internet Security and Antivirus+ Security, you are entitled to install the Free Trial only.

For instructions on how to install Password Manager with your Trend Micro Security license, refer to this Knowledge Base article: Installing Password Manager.

Below is the comparison between the free/trial and paid version of Password Manager:

The paid version is available for $14.95 for 1 year and $24.95 for 2 years.

Pricing may change without prior notice. For the latest pricing, visit the Trend Micro website.

For both the free and paid versions, you can install Password Manager on any number of supported computers or devices (such as mobile phones or tablets). Password Manager supports all of the following operating systems:

• Windows 7, Windows 8/8.1 and Windows 10

• Mac OS X 10.10 (Yosemite), 10.11 (El Capitan), and macOS 10.12 (Sierra)

• Google Android 4.4 or higher

• iOS 9.2 or higher

No. Trend Micro Password Manager is account based and one license can be registered under one Trend Micro account. It cannot be shared with other users, however, a user can install it on multiple devices using the same Trend Micro Account.