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End of Life | End of Support
A product's End of Life (EOL) marks the date that a particular program version is retired to make way for the latest available version. Eventually, the product will reach its End of Support (EOS) and it stops downloading updates. Also, technical support will be limited to upgrading to the latest version.
- Why should I install the latest version or upgrade my Mobile Security app?
The latest versions of Trend Micro Mobile Security contains the newest features, performance improvements and extended services.
- My product has reached its EOL/EOS but my subscription has not yet expired. What can I do?
Do not worry. You can continue your subscription by downloading and installing the latest version of Trend Micro Mobile Security. You will be using the same activation key which means that your expiration date remains the same. For instructions, on how to upgrade your current version to the latest version, check the table below.
- My subscription has expired. What can I do?
You will need to purchase the latest version by doing either of the following:
- Have more questions about EOS/EOL?
Check these Knowledge Base articles: SafeSync | Mobile Security | Longevity
|Product Name||Date of General Availability||End of Life Date||End of Support Date||Free Upgrade To|
|SafeSync||---||Dec 10, 2015||Dec 31, 2016||N/A|
|Trend Micro Mobile Security (2.x, 3.x, 5.x)||---||Apr 30, 2016||Apr 30, 2016||---|
|Longevity for Android||---||---||Nov 30, 2015||N/A|
|Mobile Backup and Restore||---||July 6, 2016||July 6, 2016||N/A|