Welcome to Support

New version available!

Check for new updates via the Google Play Store to get the new version.

Upgrade now!


You can also get Mobile Security for Android FREE with your Maximum Security or Premium Security license. Learn how

or get the Trial Version here.

Technical Topics

Expand All
I am getting "Update unsuccessful" error message when updating my Mobile Security app. What should I do?
Why am I getting "Unable to contact Trend Micro" error message?
I'm getting "Unable to continue" message when activating Mobile Security. What should I do?
Can I install Mobile Security on my Amazon Kindle?
How do I scan my device for viruses and threats?


Non-Technical Topics

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What does activation do?
How can I transfer protection from another device to this mobile device?
Can I use the serial number Of my Trend Micro Security program for Mobile Security?
Can I install Mobile Security on Android, iPad or Windows mobile devices?



Product Guide

Learn more about Trend Micro™ Mobile Security for Android and its features. Get the comprehensive manual now.


Easy Setup

Check if your device meets the following requirements:

Operating System
Android OS 4.1 to 8.0
Storage Space
50MB (minimum)
40MB - 100MB
Internet Connection


Follow these step-by-step instructions to download, install, and activate:


  1. Go to Google Play Store, then look for Trend Micro Mobile Security.
  2. Download and install Mobile Security, then open the app.
  3. Tap Settings, then tap Buy/Activate.
  4. If you have a full version, tap Use Activation Code, type the Activation Code, then tap OK.



or Scan this QR code

Need help with your subscription?




Online store FAQs

Get answers to frequently asked questions regarding online purchases.





Find my Order

Check the status of your orders and online purchases.





Our partner retailers

Find a Trend Micro Security partner store near you.





Trend Micro Account FAQs

Get answers to frequently asked questions about your Trend Micro Account.

Do you have any questions about your Trend Micro Home and Home Office products?

Let me answer these through our Facebook Messenger account!
Just leave me a message, anytime.

You can also catch me online at these times:
Sundays through Thursdays, 11:00 AM to 11:00 PM (PST)

Let me answer these through our Facebook Messenger account!
Just leave me a message, anytime.

You can also catch me online at these times:
Mondays through Fridays, 4:00 AM - 4:00 PM (AEST)

or visit our facebook page.

New Features and Enhancements

Secret Snap

Capture photos when someone tries to unlock your device or your locked applications with Mobile Security's Secret Snap.

App Freeze

Force stop selected applications and clear memory to improvove your device's performance and battery life.

Exceptional Features


Security Scan
Scan your device to check and eliminate threats.
Messenger Protection
Protect yourself when using messaging apps.
System Tuner
Improve your device's performance.
App Manager
Manage apps to optimize space on your android device.
Block and filter unsafe websites.
Parental Controls
Protect your children while using mobile device.
Facebook Protection
Check and fix your Facebook™ privacy settings.
Lost Device Protection
Locate, lock or wipe a missing mobile device.


Watch how these powerful features work:


Need Additional Help?

Our Support Team is ready to help you with your concerns.

or click here for Phone, Email and Community Support.