Welcome to Support
Mobile Security for Android Support
Latest Version. Available Now!
Trend Micro™ Mobile Security for Android™ provides comprehensive protection and performance-boosting tools for smartphones and tablets.
- Get the FREE version
- Download the free version on Google Playstore.
- Activate from your Trend Micro Security license
- Learn how to get Mobile Security for Android from your Maximum / Premium Security.
- New Features!
- Check out the latest enhancements and features.
- Learn more about Mobile Security for Android
Get answers to frequently asked questions about Mobile Security for your Android phone or tablet.
Frequently Asked Questions
Top Technical Topics
- How do I use the Privacy Scanner of Mobile Security for Android?
- Learn how to use the Privacy Scanner of your Mobile Security.
- How do I install and activate Mobile Security bundled with my Trend Micro Security?
- Install and activate your Mobile Security bundled with your Trend Micro Security.
- "A scan is currently in progress..." error message appears in my Mobile Security for Android
- Know what to do when "A scan is currently in progress. Please perform the update after scan completes" message appears.
- "Unable to contact Trend Micro" error message appears in my Mobile Security for Android
- Know what to do if "Unable to contact Trend Micro" error message appears.
- How do I use the Pre-installation Scan feature of Mobile Security for Android 6.0?
- Be familiar with the Pre-installation Scan feature of Mobile Security.
Top Non-Technical Topics
- FAQs about your online purchase
- Commonly asked questions about your online purchases.
- Where can I check my order status?
- Log in to view your order details.
- How do I activate Mobile Security using my existing Trend Micro Account?
- Learn how to activate your Mobile Security using your existing Trend Micro Account.
- What are the differences between the Free and Premium versions of Mobile Security for Android?
- Compare the Free version to the Premium version of Mobile Security.
- Frequently Asked Questions (FAQ) about Mobile Security for Android
- Commonly asked questions about Mobile Security for Android.
What Can We Help You With?
Download and Install
Check if your device meets the following requirements:
- Operating System
- Android OS 2.3 and above
- Storage Space
- 40MB (minimum)
- 25MB - 90MB
- Internet Connection
Follow these step-by-step instructions to download, install, and activate:
- Go to Google Play Store, then look for Trend Micro Mobile Security.
- Download and install Mobile Security, then open the app.
- Tap Settings, then tap Buy/Activate.
- If you have a full version, tap Use Activation Code, type the Activation Code, then tap OK.
Using Mobile Security for Android
- Virus Scanner
- Learn how to Scan your device and Update the Virus Scan.
- Lost Device Protection
- Learn how to protect your device using Lost Device Protection feature of Mobile Security.
- Protection from Annoying Call or Text
- Learn how to use the Annoying Call Protection and the Call Blocking feature of Mobile Security.
- Protection from unsafe websites
- Know how to use and enable the Parental Controls and the SafeSurfing feature of Mobile Security.
For an in-depth look at the different features, download this Product Guide:
- Improve your device performance
- Learn how to optimize space using the App Manager and improve your device performance using the System Tuner.
- Privacy and Social Network Protection
- Learn how to use the Scan Facebook feature and the Privacy Scanner.
- Viewing History and Logs
- See how to view logs or history for Calls blocked, Websites visited and Records of previous scans.
- Disabling Doze Mode
- See how to configure Mobile Security to run in the background.
Fake Banking App Protection
Ever download a fake app--particularly a fake banking app? If you have, you know how fake banking apps can steal your ID as well as your money.
Using its malware blocker, the Pre-installation Scan, users are protected from malware downloaded from Google Play before it’s even installed.
Errors and Troubleshooting
- "Mobile Security has stopped unexpectedly...”
- "A scan is currently in progress. Please perform the update after scan completes" error
- "Unable to sign in" error appears
- "Unable to perform this operation" appears when activating the app
- "Update unsuccessful" error appears
- Invalid Activation Key error appears when activating the app
- "Unable to contact Trend Micro" error appears
- “Uninstall not successful” error appears when uninstalling Mobile Security from phone
Activate, Register and Purchase
- Transferring license
- See how to move your seat to another or new device.
- Resetting a forgotten Trend Micro Account password
- See how you can change your forgotten password.