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Mobile Security for Android Support

Frequently Asked Questions
Top Technical Topics
How do I use the Privacy Scanner of Mobile Security for Android?
Learn how to use the Privacy Scanner of your Mobile Security.
How do I install and activate Mobile Security bundled with my Trend Micro Security?
Install and activate your Mobile Security bundled with your Trend Micro Security.
"A scan is currently in progress..." error message appears in my Mobile Security for Android
Know what to do when "A scan is currently in progress. Please perform the update after scan completes" message appears.
"Unable to contact Trend Micro" error message appears in my Mobile Security for Android
Know what to do if "Unable to contact Trend Micro" error message appears.
How do I use the Pre-installation Scan feature of Mobile Security for Android 6.0?
Be familiar with the Pre-installation Scan feature of Mobile Security.
 
Top Non-Technical Topics
FAQs about your online purchase
Commonly asked questions about your online purchases.
Where can I check my order status?
Log in to view your order details.
How do I activate Mobile Security using my existing Trend Micro Account?
Learn how to activate your Mobile Security using your existing Trend Micro Account.
What are the difference between the Free and Premium versions of Mobile Security for Android?
Compare the Free version to Premium version of Mobile Security.
Frequently Asked Questions (FAQ) about Mobile Security for Android
Commonly asked questions about Mobile Security for Android.
 
New Update Available
Enhanced! Virus Scanner: Enhanced Scanning Engine
Enhanced scanning engine provides superior virus protection for your device.
Enhanced! Virus Scanner: Pre-Installation Scan
Pre-installation scan blocks viruses and malware before they’re downloaded and installed. Enhanced engine provides support for Android 5.0.
New! Billing Security: Fake Banking Apps
New capability in Mobile App Reputation helps you stop the installation of fake banking apps and install the real ones instead.
New! App Manager
Saves valuable storage space by showing you Apps by usage and size, letting you uninstall rarely used and unused Apps and Setup Files.
 
Popular Topics
Fake Banking App Protection

Ever download a fake app--particularly a fake banking app? If you have, you know how fake banking apps can steal your ID as well as your money.