Frequently Asked Questions
Top Technical Topics
- How do I use the Privacy Scanner of Mobile Security for Android?
- How do I install and activate Mobile Security bundled with my Trend Micro Security?
- "A scan is currently in progress..." error message appears in my Mobile Security for Android
- "Unable to contact Trend Micro" error message appears in my Mobile Security for Android
- How do I use the Pre-installation Scan feature of Mobile Security for Android 6.0?
Top Non-Technical Topics
What Can We Help You With?
Download and Install
Check if your device meets the following requirements:
- Operating System
- Android OS 2.3 and above
- Storage Space
- 40MB (minimum)
- 25MB - 90MB
- Internet Connection
Follow these step-by-step instructions to download, install, and activate:
- Go to Google Play Store, then look for Trend Micro Mobile Security.
- Download and install Mobile Security, then open the app.
- Tap Settings, then tap Buy/Activate.
- If you have a full version, tap Use Activation Code, type the Activation Code, then tap OK.
Using Mobile Security for Android
- Virus Scanner
- Lost Device Protection
- Protection from Annoying Call or Text
- Protection from unsafe websites
For an in-depth look at the different features, download this Product Guide:
- Improve your device performance
- Privacy and Social Network Protection
- Viewing History and Logs
- Disabling Doze Mode
Fake Banking App Protection
Ever download a fake app--particularly a fake banking app? If you have, you know how fake banking apps can steal your ID as well as your money.
Using its malware blocker, the Pre-installation Scan, users are protected from malware downloaded from Google Play before it’s even installed.
Errors and Troubleshooting
- "Mobile Security has stopped unexpectedly...”
- "A scan is currently in progress. Please perform the update after scan completes" error
- "Unable to sign in" error appears
- "Unable to perform this operation" appears when activating the app
- "Update unsuccessful" error appears
- Invalid Activation Key error appears when activating the app
- "Unable to contact Trend Micro" error appears
- “Uninstall not successful” error appears when uninstalling Mobile Security from phone