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Trend Micro™ Maximum Security provides comprehensive multi-device protection so you can enjoy your digital life safely.


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What Can We Help You With?


Quick Links
Trending Topics
Ransomware Help

Know more about important Trend Micro solution updates and latest best practice recommendations.


Popular Topics
How do I upgrade my Maximum Security to the latest version?
Follow these simple steps on how to upgrade Maximum Security to the latest version.
What is Auto-Renew?
Know how Auto-Renew works.
Does Maximum Security support Microsoft Edge?
Check out these FAQs about Trend Micro Security compatibility to Windows 10.
I just renewed my Maximum Security, why wasn't it extended?
Know what to do when your subscription does not extend automatically upon renewal.
How do I transfer my protection to another PC?
Learn how to install Maximum Security to your other computers.
Can I install Trend Micro Security to other devices?
Follow these steps on how to protect your mobile devices.
“Too Many Installations” message appears when I activate my Maximum Security.
Know what to do when you receive this error message when activating your Trend Micro Security.
How do I change my serial number?
Learn how to change your serial number.

Featured Topics

Say “No” to Ransomware
Learn how Maximum Security protects you against ransomware.

Don’t be a victim of Technical Support Scam
What you need to know about suspected third party Technical Support Scam and what to do if you’re affected.

Threat Removal and PC Recovery
Virus and Threat Removal
I am getting unwanted popup messages
Learn how to remove popup messages or advertisements from your computer.
I am being redirected to other websites
Know how to fix website redirection issues.
Other programs on my computer are suddenly not working
Feel your program is not working? Try these simple steps.
I feel like my Maximum Security is not able to detect threats
Know what to do when Maximum Security is unable to remove/delete the detected threats.
PC Recovery After Virus Infection
Resetting web browsers
Reset your browser settings to resolve website redirection and performance issues.
Restoring your Windows PC to a previous state after infection
Find out how to perform a Windows Restore.
Restoring encrypted files after Cryptolocker Ransomware infection
Find out how to restore files using backup, Shadow Copy or System Restore.
Restoring Windows PC to its factory settings after infection
Find out how to restore the factory settings of your PC.

Free Cleanup Tools
Housecall
Free online virus scan.
Rootkit Buster
Perform system forensic scans to clean complex malware infection such as Zbot & Cryptolocker.
Anti-Threat Toolkit
Scan hidden files, registry entries, processes, drivers, services, ports, and master boot record (MBR) to identify and remove rootkits.
Rescue Disk
Allows you to use a hard disk, CD, DVD, or USB drive to examine your computer without launching your Windows operating system.
Security Tip

Running a scan regularly can keep your computer protected.

Scan Options

Best Practices
Do not open emails from unknown senders
These may have attachments that are infected. If the email comes from a known sender but the email includes a fishy attachment, it’s best to contact the person to verify if the email and the attachment were legitimately sent.
Only open websites that you know
Never randomly click a link as it may direct you to a malicious website or trick you to download an infected file or program.
Note: Always check the address bar or the URL, to see if you are loading the correct website.
Be careful of social media ploys whose goal is to trick you into willingly opening your systems
I feel like my program is not able to detect threats
These can come in a form of an email from your bank asking you to update your account information via a suspicious link or a seemingly helpful popup from a website that is offering a free registry clean up. Some malware distributors even keep themselves up to date with current events that would easily tap into an unsuspecting user’s curiosity.
For more best practices  Click Here  

"Do-it-for-me" Virus Removal
Virus Removal Service

We will remove all known threats found in your system and help you protect it against future infection.


Basic Troubleshooting
Make sure there are no conflicting programs such as third-party antivirus
List of conflicting programs and how to remove them
Check and get the latest Windows update
How do I run a Windows update?
Run a full scan to detect & remove threats
Running a full system scan
Reinstall the program
Uninstall, then Reinstall

TIP: For connectivity, software or hardware issues, you can try to disable your Trend Micro software temporarily to see if it's causing the issue. Contact the manufacturer if the same issue persists after disabling your Trend Micro program.


Common Error Messages

"Do-it-for-me"
Premium Service Plan

Let us do the troubleshooting for you.

 

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