Scan hangs at 70% to 80%

  • Solution ID:1118835
  • Last Updated:Sep. 26, 2018 5:22 AM (PST)
  • Applies to:Antivirus+ Security - 2018;Antivirus+ Security - 2019;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2018;2019;Premium Security - 2018;Premium Security - 2019;
  • Scan hangs or stops at 70-80% | Trend Micro Security

When scanning using your Trend Micro Security, the full scan or quick scan hangs at 70% to 80%. It shows "Preparing to optimize" on any of the following:

  • Finding Unprotected Passwords
  • Finding Unneeded Files
  • Seeking System Vulnerabilities
  • Reviewing Startup Programs
  • Checking for Privacy Concerns

To resolve the issue, manually update your Trend Micro Security program. Do any of the following:

OPTION 1: Update using the system tray icon
OPTION 2: Update using the main console

 

If the issue still persists after installing the update, contact our Technical Support team for assistance.