Some programs do not work properly due to possible virus infection

  • Solution ID: 1104588
  • Last Updated: Nov. 13, 2017 2:23 AM (PST)
  • Applies to: Antivirus+ Security - 2015;2016;2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;
  • Programs not working due to malware infection | Trend Micro Security

This article shows you what to do if some of your programs do not run properly and you suspect that it's caused by a virus infection.


To resolve the issue, do either of the following:

OPTION 1: Run a Full Scan with your Trend Micro Security
OPTION 2: Use Trend Micro Free Tools to check for malware