Trend Micro Toolbar extension is disabled in Internet Explorer

Your Trend Micro Toolbar is disabled in Internet Explorer when you open the Social Network Protection settings:
 
 
This happens when Trend Micro Toolbar is disabled in Internet Explorer's Add-ons Manager.

Note: You can open the Privacy Scanner by clicking the Configure link in the console of your Trend Micro Security program.

To resolve this issue, do any of the following:

 


OPTION 1: Enable third-party browser extension in Internet Explorer
  1. Open Internet Explorer.
  2. On the Menu bar, click Tools and then select Internet Options. The Internet Options window will appear.

    Note: If you don't see the Tools menu, press ALT + T on your keyboard.

  3. Click the Advanced tab on the Internet Options window.
  4. Under the Browsing section of the Settings box, place a tick mark on Enable third-party browser extensions.
  5. Click Apply, then OK to save changes.
  6. Restart Internet Explorer.

OPTION 2: Enable Trend Micro toolbar in Internet Explorer's Add-ons Manager
  1. Open Internet Explorer.
  2. On the Menu bar, click Tools and then select Manage Add-ons. The Manage Add-ons window will appear.

    Note: If you don't see the Tools menu, press ALT + T on your keyboard.

  3. Click Trend Micro Security Toolbar, then click Enable.
  4. Select all Trend Micro Toolbars, then click Enable.
    Note: Tick the check boxes for the following entries:
    • Tren Micro Security Toolbar Helper
    • Trend Micro Network Filter Plugin
    • Trend Micro IE Protection

  5. Click Close.
  6. Check the Trend Micro Toolbar. It should now be enabled.

Does Trend Micro Security Software support Microsoft Edge browser in Windows 10?
Microsoft has not yet provided a way to build extensions/add-ons on Windows 10's Microsoft Edge browser for us to deliver the same functionality and protection we do in IE11. Once that becomes available, we will definitely create our TrendProtect Toolbar.
Trend Micro still provides the following security to your browsing sessions with Microsoft Edge:
In addition, PC Health Checkup also supports Edge which allows you to clean privacy data and use its proxy settings to connect to the Internet. Security Report will also contain the optimization done by Trend Micro Security on Edge browser.
Video Tutorial

Applies To: Antivirus+ Security - 2016;2015;2017;Internet Security - 2016;Internet Security - 2015;Internet Security - 2017;Maximum Security - 2016;Maximum Security - 2015;Maximum Security - 2017;Premium Security - 2016;Premium Security - 2015;Premium Security - 2017;

Last Updated: Sep. 20, 2016 3:14 AM (PST)
Solution ID: 1104166