"Incompatible Software Found" appears when installing Trend Micro Security software

You receive the following error message when installing your Trend Micro Security software:

Incompatible Software Found

"Incompatible Software Found
The installer must now remove what you see listed below to prevent interference with your Trend Micro security software."

This message appears when an incompatible software has been detected during the installation of Trend Micro Security software.

Installation Incomplete... Error code #0, 1002, 0x00000000

"Installation Incomplete
The installer cannot remove some other security software that will interfere with your protection from Trend Micro. (error code: #0, 1002, 0x00000000)
No changes has been made to this computer."

This happens when the Trend Micro Security installer cannot remove a conflicting third-party security software.

Why do I need to remove the incompatible software?
How do I fix this?

 

Incompatible Software: McAfee WebAdvisor
To remove McAfee WebAdvisor, do the following:
  1. Click OK. The McAfee WebAdvisor Uninstaller window should appear.
  2. Click No thanks, just uninstall it.

    If you clicked Keep web protection, the installation of your Trend Micro Security will not continue.
  3. Wait as it completes uninstalling the software.
  4. Click No thanks to continue installing your Trend Micro Security.

Incompatible Software: McAfee LiveSafe
To remove McAfee LiveSafe, do the following:
  1. Click OK. The McAfee LiveSafe Uninstaller window should appear.
  2. Tick McAfee LiveSafe, then click Remove.

    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  3. Wait as it completes uninstalling the software.
  4. Click Restart now to finish uninstallation.

Incompatible Software: Avast Antimalware
To remove Avast Antimalware, do the following:
  1. Click OK. The Avast Antimalware Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Uninstall.

    If you clicked either Activate my free 1-year license, Change, Update or Repair, the installation of your Trend Micro Security will not continue.
  3. A popup window will appear to confirm uninstalltion, click Yes.
  4. Wait as it completes uninstalling the software.
  5. Click Restart computer to finish uninstallation.

Incompatible Software: AVG Protection
To remove AVG Security, do the following:
  1. Click OK. The AVG Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Uninstall.
  3. Click No, Uninstall.
  4. Wait as it completes uninstalling the software.
  5. Click No Thanks, just continue.
  6. Click Restart now to finish uninstallation.

Incompatible Software: ESET Security
To remove ESET Security, do the following:
  1. Click OK. The ESET Smart Security Setup Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Next.
  3. Click Remove.
  4. Click Remove.
    Click Yes when the User Account Control window appears.
  5. Click Next.
  6. Wait as it completes uninstalling the software, then click Finish.
  7. Click Yes to restart your computer. This procedure will complete the uninstallation.

Incompatible Software: IObit Malware Fighter 4
To remove IObit Malware Fighter, do the following:
  1. Click OK. The IObit Malware Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Uninstall.
  3. Wait as it completes uninstalling the software.
  4. Click OK.
  5. Click Yes to finish the uninstallation. A default browser will appear which shows the IOBit website.
  6. Close all open windows, then restart your computer.
Applies To: Antivirus+ Security - 2016;2017;2018;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;

Last Updated: Sep. 15, 2017 3:50 PM (PST)
Solution ID: 1104107