"Continue Browsing" does not work when Internet Explorer's Enhance Protected Mode is enabled

When a malicious site has been blocked by Trend Micro Security, you can still access the site by clicking on the "Still want to open this page, despite the risk" link. However, the link does not work when Internet Explorer 10's Enhanced Protection mode (EPM) is turned on.
Dangerous Page

Is there anything I need to do?
You don't need to do anything. Your Trend Micro program has successfully blocked the website from potentially causing damage to your computer.

Add the site to exception list
  1. Open the main console of your Trend Micro program. Do any of the following: 
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon in the system tray (near the clock).


  2. Click Settings(gear icon). This will open the Protection Settings window. 
    Click Settings


  3. Click the Exception Lists tab, then click Websites
    Exception List for Website


  4. Click Add.
  5. Type the URL in the Add the address (URL) of a website field. 
    Enter the URL


  6. Under Response, select Block, Trust Certificate or Trust Website.
    Select the response


  7. Click OK.
  8. Click Apply, then click OK.

    Note: Make sure to restart your Internet browser for the changes to take in effect.

The Site is Legitimate, What should I do?
You can file a URL reclassification request when your Trend Micro program falsely flags a website. Do the following:
  1. Go to Trend Micro Site Safety Center.
    Trend Micro Site Safety Center

    Note: List of Safe, Dangerous, Suspicious and Untested websites are for Internal use only.

  2. Enter the URL on the Is it Safe? field and click Check Now to check the current rating.
    Site Safety Center


  3. Click the Reclassify Request button to do the following:
      • Analyze an Untested webpage.
      • Change the classification of a website, from Safe to Dangerous, or vice-versa.


  4. Select the applicable rating by clicking on any of the following:
    • The current rating seems correct - choose this if you are not sure of the current rating and you want Trend Micro’s Web Reputation Team to analyze and tag the URL.
    • Safe
    • Dangerous
    Safety Rating


  5. Choose the type of Content from the following:
    • The current category seems correct - choose this if you are not sure of the current category and you want Trend Micro’s Web Reputation Team to analyze and categorize the URL.
    • Suggest a different category.
      Refer to the image below to see the category list where the content of your website falls.
      Safety Rating & Content


  6. Provide the information required on the Introduce Yourself section.
    Note: It is important to enter a valid email address to receive the confirmation of this request.

    Introduce Yourself


  7. Click OK to submit the request.
    Note: You will get the following message if you left the Safety Rating and Content options on default. Click OK to proceed.

    Message from Webpage
    The Thanks for your Feedback page will show.


    Thanks for your Feedback
    Reclassification requests usually take between 2 to 7 days. Check your email every once in a while for the final analysis result.


Video Tutorial

Applies To: Antivirus+ Security - 2015, Antivirus+ Security - 2016, Antivirus+ Security - 2017;Internet Security - 2015, Internet Security - 2016, Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016, Maximum Security - 2017;Premium Security - 2015, Premium Security - 2016, Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Sep. 19, 2016 12:18 AM (PST)
Solution ID: 1098217