Resetting your web browser for performance and website redirection issues

Learn how to reset your web browser if you encounter browser performance or website redirection issues.
  • Website redirection issues - This happens because of malware infection. Once infected, your browser will be directed to websites that are infected with other types of malware. 
  • Performance issues - This happens if you don't regularly delete or clear the browser's cache files and browsing history.
Resetting your web browser uninstalls add-ons, deletes browser history, resets homepage and removes all custom settings. 
Before resetting your web browsers, we recommend that you back up your favorites/bookmarks.

 

To reset your web browser, select your preferred browser from the tabs below:

 


STEP 1: Back up your Favorites
To backup your favorites, do the following:
  1. Open Internet Explorer.
  2. Click File > Import/Export. The Import/Export wizard will appear.
    Note: If you don't see the File menu, press the ALT + F keys on your keyboard.

  3. Click Next.
  4. Highlight Export Favorites, then click Next twice.
  5. Select Export to a File or Address.
  6. Click Browse.
  7. Select a location where the file will be saved (E.g. Desktop).
  8. Set a File Name (E.g. bookmark.htm).
  9. Click Save.
  10. Click Next.
  11. Click Finish"Successfully exported favorites" message will appear.
  12. Click OK.

STEP 2: Reset your Internet Explorer
To reset Internet Explorer, do the following:
  1. Open Internet Explorer.
  2. On the Menu bar, click Tools, then select Internet Options. The Internet Options window will appear.
    Note: If you don't see the File menu, press the ALT + F keys on your keyboard.

  3. Click the Advanced tab on the Internet Options window.
  4. Click Reset.
  5. Click Reset in the Reset Internet Explorer Settings dialog box.
  6. Click Close, then click OK.
  7. Reopen Internet Explorer.

STEP 3: Reset your Internet Explorer shortcut icon
To reset the shortcut icon, do the following:
  1. Right-click the Internet Explorer icon, then click Delete.
  2. Go to C:>Program Files>Internet Explorer.
  3. Right-click iexplorer.exe.
  4. Click Send To.
  5. Click Desktop (create shortcut).
  6. Unpin Internet Explorer from taskbar and Start Menu.

STEP 4: Change your search engine to default
To revert your search engine to default, do the following:
  1. Open Internet Explorer.
  2. Click the arrow to the right of the search box.
    Click the arrow

     

  3. Click Manage Search Providers.
    Manage Search Providers

     

  4. Click Bing, then click Set as Default.
    Set Bing as default

     

  5. Delete or remove all other items on the list.
  6. Click Close, then close your Internet Explorer.

STEP 5: Check for unnecessary toolbars
To disable unnecessary toolbars, do the following:
  1. Open Internet Explorer.
  2. Click Tools.
  3. Click Manage Add-ons.
  4. Check the list for unnecessary extensions and toolbars.
  5. Click Disable.
  6. Click Close.
  7. Close the browser, then reopen it.

STEP 1: Back up your Bookmarks
To backup your bookmarks, do the following:
  1. Open Google Chrome.
  2. On the upper right-hand corner of your browser, click Customize and control Google Chrome.
    Customize and control Google Chrome button

     

  3. Click Bookmarks > Bookmark Manager.
  4. Click Organize.
  5. Click Export Bookmarks to HTML file.
  6. Select a location where the file will be saved (E.g. Desktop).
  7. Set a File Name (E.g. bookmark.html).
  8. Click Save.

STEP 2: Reset your Google Chrome
Reset Google Chrome to default setting by doing the following:
  1. Click the Chrome Menu Chrome Menu icon, then click Settings.
  2. At the bottom of the page, click the Show advanced settings link.
  3. Scroll down, then click Reset Settings.
  4. Click Reset.

STEP 3: Reset your Google Chrome shortcut icon
To reset the shortcut icon, do the following:
  1. Right-click the Google Chrome icon, then click Delete.
  2. Go to C:\Program Files\Google\Chrome\application.
  3. Right-click chrome.exe.
  4. Click Send To.
  5. Click Desktop (create shortcut).
  6. Unpin Google Chrome from taskbar and Start Menu.

STEP 4: Change your search engine to default
To revert your search engine to default, do the following:
  1. Open Google Chrome
  2. On the upper right-hand corner of your browser, click Customize and control Google Chrome .
    Customize

     

  3. Click Settings.
    Settings

     

  4. Click Manage Search Engine.
    Manager Search Engine

     

  5. Hover the mouse on the left side of Google Chrome to show Make Default option.
  6. Click Make Default.
    Make default

     

  7. Remove Uncommon Search Engines.
  8. Click Done, then close Google Chrome.

STEP 5: Check for unnecessary toolbars
To disable unnecessary toolbars, do the following:
  1. Open Google Chrome.
  2. On the upper right-hand corner of your browser, click Customize and control Google Chrome.
  3. Click Settings.
  4. Click Extensions.
  5. Check the list for unnecesary extensions, toolbars and add-ons.
  6. Click Trash icon to delete.
  7. Click Remove.
  8. Close the browser, then reopen it.

STEP 1: Back up your Bookmarks
To backup your bookmarks, do the following:
  1. Open Mozilla Firefox.
  2. Click Bookmarks.
  3. Click Show All Bookmarks.
  4. Click Import and Backup.
  5. Click Export Bookmarks to HTML.
  6. Select a location where the file will be saved (E.g. Desktop).
  7. Set a File Name (E.g. bookmark.html).
  8. Click Save.

STEP 2: Reset your Mozilla Firefox
To reset your Mozilla Firefox, do the following:
  1. Open Mozilla Firefox.
  2. On the Menu bar, click (?) Open Help Menu, then select Troubleshooting Information. The Troubleshooting Information page will open on a new tab.
  3. On the upper-right corner of the Troubleshooting Information page, click Refresh Firefox.
  4. When a confirmation message appears, click Refresh Firefox. Firefox will close and a window will show the information that was imported.
  5. Click Finish to reopen Firefox.

STEP 3: Reset your Mozilla Firefox shortcut icon
To reset the shortcut icon, do the following:
  1. Right-click the Mozilla Firefox icon, then click Delete.
  2. Go to C: > Program Files > Mozilla Firefox.
  3. Right-click firefox.exe.
  4. Click Send To.
  5. Click Desktop (create shortcut).
  6. Unpin Mozilla Firefox from taskbar and Start Menu.

STEP 4: Change your search engine to default
To revert your search engine to default, do the following:
  1. Open Mozilla Firefox.
  2. Click the arrow to the left of the search box.
    Click the arrow

     

  3. Click Manage Search Engines.
    Manage Search Provider

     

  4. Click Restore Defaults.
    Set as default

     

  5. Click OK, then close Mozilla Firefox.

STEP 5: Check for unnecessary toolbars
To disable unnecessary toolbars, do the following:
  1. Open Mozilla Firefox.
  2. Click Tools.
  3. Click Add-ons.
  4. Check the list for unnecesary extensions, toolbars and add-ons.
  5. Click Remove.
  6. Click Close.
  7. Close the browser and reopen it.

STEP 6: Check for unnecesary programs in Control Panel
  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.
  3. Check the program list for suspicious toolbar programs and uninstall it.
Video Tutorial

Applies To: Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016, Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - 2012;Titanium Premium Security - All;

Last Updated: Oct. 25, 2016 5:35 AM (PST)
Solution ID: 1096707