Transferring a license from one device or computer to another

This article shows you how to check for your protected computer and transfer your protection from your old device or computer to the new one using your Trend Micro Account.
To check for your protected devices and transfer protection, do the following:
  1. Open the Trend Micro Account website.
  2. Type your Trend Micro Account email address and password, then click Sign In.
    My Account Page

     

  3. Look for your product from the list.
  4. Click the icon next to the device/computer you wish to delete.
    X Button MyAccount Maximum Security

     


    Note: If you are unable to find the X icon, proceed to step 6 instead.

  5. Click Disable Now to confirm the removal.
    Disable Protection

     

    The device/computer will be removed from your account and you can now install your Trend Micro program on your new device/computer.
    Not yet installed vacant seat

     

  6. Click the Download button that corresponds to the program that you need to install.

     

  7. Double click the installer when the download finishes.
    Select your program version for the detailed steps how to install:

     

 

If you encounter issues while transferring your protection, contact our Technical Support for assistance.
Video Tutorial

Applies To: Antivirus for Mac - 2015;Antivirus for Mac - 2016, Antivirus for Mac - 2017;Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Mobile Security for Android - All;Mobile Security for iOS - All;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Internet Security for Mac - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Titanium Smart Surfing for PC - All;

Last Updated: Oct. 10, 2016 11:30 PM (PST)
Solution ID: 1059819