Trend Micro Security software turns on and off automatically

You encounter the following issues with your Trend Micro Security program:
  • Trend Micro Security program restarts automatically everytime you click the About this software button to update the program
  • The console randomly shuts down every 5 to 10 minutes
  • Trend Micro Security program keeps turning itself off
To resolve this issue, do the following:

STEP 1: Uninstall conflicting software
Uninstall or delete the other security programs or incompatible software installed on your computer. Refer to this Knowledge Base article on how to check and remove incompatible software: Programs to remove before installing Trend Micro Security software.
Note: If you encounter issues while removing these third-party programs, refer to their support websites for instructions on uninstalling them.


STEP 2: Make sure your computer meets the System Requirements
Ensure that your computer meets the system requirements. refer to the table below:

 

 Windows VistaWindows 7Windows 8
and 8.1
Windows 10
Operating System Version (32 or 64-bit)
SP2 or higher
(32 or 64-bit)
SP1 or higher
(32 or 64-bit)

Note: Windows RT is not supported.
(32 or 64-bit)
Processor 800 MHz
(1GHz recommended)
800 MHz
(1GHz recommended)
1GHz 1GHz
Note: These processors support SSE2 Instruction Set.
Memory 512MB
(1GB recommended)
1GB
(32-bit)
2GB
(64-bit)
1GB
(2GB recommended)
(32-bit)
2GB
(64-bit)
1GB
(2GB recommended)
(32-bit)
2GB
(64-bit)
Free Disk Space 1.3 GB
(1.5 GB recommended)
Web Browser
  • Microsoft Internet Explorer 9.0, 10.0 and 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Microsoft Internet Explorer 9.0, 10.0 and 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Microsoft Internet Explorer 10.0 and 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
  • Microsoft Internet Explorer 11.0
  • Microsoft Edge latest version
  • Mozilla Firefox latest version
  • Google Chrome latest version
Internet Connection Broadband or equivalent high speed connection is highly recommended.
Display
  • Desktop - High-colour display with 800x480 pixel resolution or above
  • Windows Store - 1064 x 768 pixel resolution or above
  • Snap Apps - 1366 x 768 pixel resolution or above
PDF Reader Any

STEP 3: Reinstall/Upgrade your Trend Micro Security software
To reinstall or upgrade your program, do the following:

 

  1. Download the installer file to begin the installation.

     

    For serial number starting with X
    For serial number starting with P
    For serial number starting with A

    Note: If your serial number starts with "T", contact Best Buy or your Internet Service Provider, depending on where you got the product.

  2. Double-click the installer to run it.
    Click Yes when the User Account Control window appears.
  3. Wait for the installer to extract the files needed for the installation.
  4. Click Yes when asked to remove the old program version.
    Ready to remove old version

     

  5. Click Restart Now when prompted to restart your computer.
    Restart Required
    After restarting, the installation will resume and will prompt for your serial number.

     

  6. Type your serial number, then click Next.
    Type serial number

     


    Notes:

  7. Read the License Agreement, then click Agree and Install.
    License Agreement

     

  8. Wait for the program to install. This may take a couple of minutes.
    Installation

     

  9. Click Finish.
    You will see the main console of your Trend Micro Security program.
    Protected

     

  10. Right-click the Trend Micro icon on your system tray, then select Check for Program Updates to update your Trend Microprogram.
    Check for program updates

     

  11. Restart your computer after the update.

 

Note for Windows XP Users:
On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. While our internet security products can be installed on Windows XP, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.
Video Tutorial

Applies To: Antivirus+ Security - 2015, Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;Titanium Smart Surfing for PC - All;

Last Updated: Oct. 19, 2016 3:09 AM (PST)
Solution ID: 1058877