Trend Micro Security software turns on and off automatically

You encounter the following issues with your Trend Micro Security program:

  • Trend Micro Security program restarts automatically every time you click the About this software button to update the program.
  • The console randomly shuts down every 5 to 10 minutes.
  • Trend Micro Security program keeps turning itself off.

To resolve this issue, do the following:

Uninstall conflicting software

Uninstall or delete the other security programs or incompatible software installed on your computer. Do the following:

  1. Click the button below to download the OpenControlPanel.exe:

    OpenControlPanel.exe

  2. Right-click the OpenControlPanel.exe icon, then choose Run as Administrator.
  3. Click Yes when the User Account Control window appears.
  4. The Programs and Features window will appear, and the page with the list of incompatible software.
  5. From the Programs and Features window, select the program you wish to remove, then click Remove or Uninstall.
  6. Wait for the program to be uninstalled, then restart your computer.
    If you encounter any problems with the uninstallation process, contact the software manufacturer's support team.
Make sure your computer meets the System Requirements

To check if your computer meets the minimum system requirements, refer to this Knowledge Base Article: System Requirements for Trend Micro Security.

Reinstall/Upgrade your Trend Micro Security software

To reinstall your Trend Micro Security Software, refer to this Knowledge Base article: Reinstalling the latest version of Trend Micro Security program.

Applies To: Antivirus+ Security - 2015, 2016;2017;2018;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;

Last Updated: Oct. 16, 2017 1:11 AM (PST)
Solution ID: 1058877