Scheduled scan of Trend Micro Security software is not working

  • Solution ID:1058495
  • Last Updated:Sep. 26, 2018 11:20 PM (PST)
  • Applies to:Antivirus+ Security - 2016;2017;2018;2019;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Scheduled Scan Not Working | Trend Micro Security

The scheduled scan of your Trend Micro Security program does not work. This happens because of either the following:

  • You have a special screen saver running.
  • Your computer is on hibernation mode.

To resolve this issue, do either of the following options:

Expand All
OPTION 1: Disable your screensaver
OPTION 2: Disable Windows Hibernation Mode


If the scheduled scan still does not work after performing all of the options above, contact Trend Micro Technical Support for assistance.