Frequently Asked Questions (FAQs) about Auto-Renew
Auto-Renew (also known as AutoRenew or automatic renewal) is a service offered by Trend Micro and its online store, Digital River. For your convenience, it is designed to automatically extend your subscription right before it is due to expire, which means that you will not have to manually perform the renewal process.
Advantages of having Automatic Renewal plan:
- No worries in losing protection for any certain period of time.
- Automatic Renewal is a more convenient way in paying the annual subscription.
- Get automatic discounts based from the original price of the program.
IMPORTANT:The only way to enroll in the Auto-Renewal service is by processing an order for either a new purchase or a subscription renewal online. By default, the Auto-Renew feature is enabled on your Shopping Cart page. You do not have to do anything to opt into the service when processing the order.
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How do I disable or cancel Auto-Renew?
OPTION 1: Via Trend Micro Account or Shopping Cart Page
- Go to Trend Micro Account.
- Type your email address and password, then click Sign In.
- If you forgot the registered email address but you have the serial number, click Forgot which address you used before?
- If you forgot the password, click Forgot password?
- If you are unable to disable the Auto-Renewal and the registered email address is already inactive, contact our Technical Support for assistance.
- Click the green Auto-Renew ON slider.
- Click Disable Now.
When you have successfully disabled Auto-Renew, you should see Renew Now.
OPTION 2: Via Digital River's findmyorder.com
- Go to findmyorder.com.
- Provide either of the following, then click Find:
- Your Order Number and password
- Your email address and the last five (5) digits of your credit card
- Click Cancel Auto-Renewal.
- Click Continue.
How much will be charged on my credit card upon auto-renew?
|Product||Regular Price||Charge Upon Auto-Renew|
|Maximum Security 1-year||$89.95||$80.96|
|Internet Security 1-year||$79.95||$71.96|
|Antivirus+ Security 1-year||$39.95||$35.96|
|Antivirus for Mac||$39.95||$35.96|
I received an Order Confirmation Email stating that my license was auto-renewed and noticed that the billing address needs to be changed. How do I change it?
What should I do if my license remains expired even after I sign up for Auto-Renewal?
How could I have been enrolled to Auto-Renewal without knowing it?
Will the Automatic Renewal be cancelled if I uninstall the Trend Micro program from my computer?
I received an email saying there is an issue processing the Auto-Renewal because of my credit card, What should I do?
Note: Since you will be asked for your serial number during the online renewal, take note of this information beforehand to avoid encountering issues when processing the order.
What should I do if I received an “Auto Renewal Failed” notification email from Trend Micro?
- Your credit card has expired or the details are not correct and should be updated.
- Your preauthorization has failed. Authorization hold is the practice within the banking industry of authorizing electronic transactions done through a debit or credit card. This held balance will be unavailable until either of the following:
- The merchant clears the transaction or settlement.
- The hold "falls off"?
- Contact Digital River, Trend Micro's online reseller and merchant of record, regarding your credit card account:
- USA/Canada: 1-952-646-5980
- Australia: 1-300-730-160
- New Zealand: 0-800-507-902
- Hong Kong: 800-900-570
- Taiwan: 00801-14-8878
- Other APAC: 800 1301-642
- Check if your credit card account needs to be updated with Digital River.
- Contact your bank regarding the issue.
Can I change my credit card and still get a discount?
- Cancel your existing Auto-Renewal subscription. See How do I disable or cancel Auto-Renew? .
- Wait for the confirmation email stating that you have been opted out of the auto-renew service.
- Perform a manual renewal online and provide a new credit card information.
Note: You need to renew the subscription before it expires to avail the discounted renewal price.
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Last Updated: Feb. 20, 2017 5:29 AM (PST)
Solution ID: 1055073