Frequently Asked Questions (FAQs) about Auto-Renew

Auto-Renew (also known as AutoRenew or automatic renewal) is a service offered to Trend Micro customers who purchase online. For your convenience, it is designed to automatically renew your subscription right before it is due to expire, which means you will not have to manually perform the renewal process and risk a loss in protection at any time. Auto-renew customers also get priority version upgrades to the latest products. If you are not satisfied with this program, you can cancel anytime.

Advantages of having an Automatic Renewal plan:

  • No worries in losing protection for any certain period of time.
  • Automatic Renewal is a more convenient way in paying the annual subscription.
  • Get automatic discounts based from the original price of the program.
  • Cancel anytime if you are not satisfied.

BEFORE YOU PROCEED: The only way to enroll in the Auto-Renewal service is by processing an order for either a new purchase or a subscription renewal online. By default, the Auto-Renew feature is enabled on your Shopping Cart page. You do not have to do anything to opt into the service when processing the order.

Below are frequently asked questions (FAQs) about the Auto-Renew program available for Trend Micro Home and Home Office products.
Click on a question to view the answer:

How do I disable or cancel Auto-Renew?
How much will be charged on my credit card upon auto-renew?
I received an email stating that my license was auto-renewed and noticed that the billing address needs to be changed. How do I change it?
What should I do if my license remains expired even after I sign up for Auto-Renewal?
How could I have been enrolled to Auto-Renewal without knowing it?
Will the Automatic Renewal be cancelled if I uninstall the Trend Micro program from my computer?
I received an email saying there is an issue processing the Auto-Renewal because of my credit card, What should I do?
What should I do if I received an “Auto Renewal Failed” notification email from Trend Micro?
Can I change my credit card and still get a discount?
How can I renew my subscription manually?

 

 

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Applies To: Antivirus for Mac - 2015;Antivirus for Mac - 2016;Antivirus for Mac - 2017;Antivirus for Mac - 2018;Antivirus+ Security - 2015;2016;2017;2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Mobile Security for Android - All;Mobile Security for iOS - All;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;

Last Updated: Sep. 14, 2017 10:02 PM (PST)
Solution ID: 1055073