Restoring Windows PC to its factory settings after virus infection

This article shows you you how to reset your Windows computer after being infected with a virus.

BEFORE YOU PROCEED: We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
To restore your computer into its factory settings, select your Windows version from the tabs below:


To restore your computer to factory settings, do the following:
  1. On your keyboard, press the Windows Windows Key key. Type the word "reinstall" in the search tool inside the Start menu, then click Remove everything and reinstall Windows.
    Search Factory Reset
  2. Under Remove everything and reinstall Windows, click Get started to start restoring Windows 10 to its factory settings.
    Restore to factory settings
  3. Click Next.
    Start factory reset
    Factory resetting Windows 10 will reinstall Windows 10, change the PC settings to their defaults, and remove all your files.
  4. If you want to reset Windows 10 quickly, you can choose Just remove my files. Your files and data will be removed quickly and some data might remain recoverable using special softwares even after Windows 10 has been restored to factory settings.
    Just remove my files
    Before clicking the Reset button on the next step, you might not be able to cancel the factory reset process. Make sure your Windows 10 laptop or desktop PC is plugged in and is not running on battery.
  5. Click the Reset button to start restoring Windows 10 to factory settings and follow the instructions.
    Reset Ready

    In the resetting process, you might be asked to accept the Windows license and enter details such as PC name.

    After Windows 10 factory reset process has been completed, you can now use it as a new computer.

To restore your computer to factory settings, do the following:
  1. Open the Charms Bar. Do any of the following:
    • On your keyboard, press the WINDOWS Windows Key + C keys.
    • Move the mouse cursor to the top-right corner of the screen.
  2. Click the Settings icon.
  3. Click Change PC Settings.
    Change PC Settings
  4. Click General.
    Click General
  5. Browse the list on the right pane, then click the Get Started button under Remove everything and reinstall Windows.
    Click Get Started
  6. Follow the instructions on the screen.

For older Operating Systems, the only way to restore the computer to factory settings is by reformatting and reinstalling Windows. For more information, refer to this Microsoft article: Installing and reinstalling Windows.

On April 8th, 2014, Microsoft formally announced the Windows XP end of support. Because Microsoft no longer fixes issues on Windows XP, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security. You can refer to this article for more information.
Applies To: Antivirus+ Security - 2015, Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Jul. 18, 2017 6:26 AM (PST)
Solution ID: 1105002