"Continue Browsing" does not work when Enhance Protected Mode is enabled on Internet Explorer

  • Solution ID: 1098217
  • Last Updated: Aug. 08, 2017 2:20 AM (PST)
  • Applies to: Antivirus+ Security - 2015, 2016, 2017;Internet Security - 2015, Internet Security - 2016, Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016, Maximum Security - 2017;Premium Security - 2015, Premium Security - 2016, Premium Security - 2017;
  • "Continue Browsing" not working | Trend Micro Security

When a malicious site has been blocked by Trend Micro Security, you can still access the site by clicking the "Still want to open this page, despite the risk" link. However, the link does not work when Internet Explorer 10's Enhanced Protection mode (EPM) is turned on.

Dangerous Page



Is there anything I need to do?
You don't need to do anything. Your Trend Micro program has successfully blocked the website from potentially causing damage to your computer.

I want to always access the site, what can I do?
If you want to always access the site, add the website to the exception list. Do the following:
  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro  icon on your desktop.
    • Double-click the Trend Micro  icon on your system tray.
  2. Click Settings(gear icon). This will open the Protection Settings window. 
    Click Settings
  3. Click the Exception Lists tab, then click Websites
    Exception List for Website
  4. Click Add.
  5. Type the URL in the Add the address (URL) of a website field. 
    Enter the URL
  6. Under Response, select Block, Trust Certificate or Trust Website.
    Select the response
  7. Click OK.
  8. Click Apply, then click OK. Make sure to restart your Internet Explorer browser for the changes to take effect.

The site is legitimate, What should I do?
You can file a URL reclassification request when your Trend Micro program falsely flags a website. Do the following:
  1. Go to http://global.sitesafety.trendmicro.com/index.php.
  2. Enter the URL on the Is it Safe? field, then click Check Now to check the current rating.
  3. Click the Reclassify Request button to do the following:
    • Analyze an Untested webpage.
    • Change the classification of a website, from Safe to Dangerous, or vice-versa.
  4. Select the applicable rating by clicking on any of the following:
    • The current category seems correct - choose this if you are not sure of the current category and you want Trend Micro’s Web Reputation Team to analyze and categorize the URL.
    • Safe
    • Dangerous
  5. Choose the type of Content from the following:
    • The current category seems correct - choose this if you are not sure of the current category and you want Trend Micro’s Web Reputation Team to analyze and categorize the URL.
    • Suggest a different category - choose from the list to specify the category of the URL.
  6. Provide the information required on the Introduce Yourself section.
    It is important to enter a valid email address to receive the confirmation of this request.
  7. Click OK to submit the request.
    Reclassification requests usually take between 2 to 7 days. Check your email every once in a while for the final analysis result.