“Too Many Installations” error message appears when activating your Trend Micro Security software

You receive the following error message/s when you activate your Trend Micro program:

"Too Many Installations.

You may only activate this software on a limited number of computers. Because you have reached that limit, you must either stop protecting another computer, or buy another subscription."

This happens when you installed and activated your Trend Micro Security more than the allowed number of seats.

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Why am I getting this message?
The error message appears when there are no available license seats left for your program. The license seat is used when you:
  • Installed the program on your computer or other computers
  • Installed the program on the same computer more than once
  • Reinstalled the program on the same computer after reformatting its hard drive
  • Upgraded the program on the same computer where an old version was previously installed
  • Installed and activated any of the following bundled programs using your Trend Micro Security Serial Number:
    • Antivirus for Mac
    • Mobile Security for iOS
    • Mobile Security for Android
Your Trend Micro Security subscription has different license seats:
  • Premium Security = 6 seats
  • Maximum Security = up to 5 seats
  • Internet Security = 3 seats
  • Antivirus+ Security = 1 seat
To avoid this error message in the future, you can also refer to this Knowledge Base article: Transferring a license from one device or computer to another.
Note: If you have multiple computers, you can do any of the following:
  • Buy additional protection by clicking Make another purchase on the too many installations window.
  • Activate another serial number by clicking Use another serial number on the Too many installations window.
  • Manage your license seats by accessing your Trend Micro Account.

How do I resolve this issue?
To resolve this issue, transfer the protection from your previous installation to the computer where you are installing the program. Follow the steps below:
  1. In the Password field, type your Trend Micro Account password, then click Next.
    Too Many Installations
    Note: If you forgot your password and cannot access the registered email address, refer to this Knowledge Base article: Unable to sign in to your Trend Micro Account.
  2. Select the computer or device, where the program was previously activated, that you want to replace.
    Transfer Protection
  3. Provide a computer name, then click Next.
    Example: "Home Computer" or "Office Computer".
    Name your Computer

    A confirmation window will appear.
    Protection Activated
  4. Click Finish.You have now activated the protection on your computer.
Video Tutorial

Applies To: Antivirus+ Security - 2015, 2016;2017;Internet Security - 2015, Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015, Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: May. 17, 2017 3:11 AM (PST)
Solution ID: 1059026