Free anti-malware tools that you can use

  • Solution ID:1055290
  • Last Updated:Sep. 20, 2017 6:52 AM (PST)
  • Applies to:Worry-Free Business Security Standard/Advanced - 7.0, 8.0, 9.0;
  • Trend Micro free anti-malware tools

There are instances where you may encounter unusual behavior in your computer and suspect that is infected by malware. In these cases, there are several tools that you can use. Knowing which tool to use at the right time may be a key in making your computer behave normally.

 
You can run the tools listed below even if you do not have any Trend Micro product installed.

Clean-up tools

These tools attempt to remediate a single-seat infection.

  • HouseCall - This is the tool that you need to use first. HouseCall scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware.

    For instructions, refer to the Knowledge Base article: Scanning your computer using HouseCall.

  • RootkitBuster - If you suspect there is a malicious component preventing HouseCall or SysClean from executing, or that is trying to hide from the system, you may run the RootkitBuster. This tool is a rootkit scanner that can check through hidden files, registry entries, processes, drivers, and hooked system services. It can also clean out hidden files and registry entries that were created by malicious software.

    For instructions, refer to the Knowledge Base article: Using the RootkitBuster.

  • FakeAV Remover - This tool allows you to clean rogue antivirus, also known as Fake Antivirus (FakeAV). FakeAV threats have been rampant in the past few years. Various FakeAV variants have infected millions of PCs and are continuously spreading worldwide. If you find out that you have this malicious software, use this to clean your computer.

    For instructions on how to use the tool, refer to the article: Fake Antivirus (FakeAV) Removal Tool.

  • Anti-Threat Toolkit (ATTK) - The ATTK scanner can be used for offline and online computers. Download the correct package for your system: if your computer is connected to the Internet (online) or not (offline).

    For instructions on how to use the tool, refer to the article: Using Trend Micro Anti-Threat Toolkit (ATTK) to scan your computer.

  • AntiRansomware Tool - The AntiRansomware Tool is able to execute successfully on an infected environment and stop a ransomware process. However, for digitally signed ransomware processes, the tool will not be able to stop the process completely but it can minimize it.
  • Rescue Disk - Rescue Disk allows you to use a CD, DVD, or USB drive to examine your computer without launching Microsoft Windows. It finds and removes persistent or difficult-to-clean security threats that can lurk deep within your operating system..

Information and log generation tools

These do not fix suspected malware issues, but instead generates a log file that Technical Support can go through to help you with your suspected infection.

  • ATTK Suspicious Files and Information Collector - The ATTK Suspicious Files and Information Collector is available for 32-bit and 64-bit computers. Download the correct package for your operating system.

    For instructions on how to use the tool, refer to the article: Using Trend Micro Anti-Threat Toolkit (ATTK) to scan your computer.


Related Solution

Hi Gregoriosa,

iansdsds

We have received another set of multiple detections from OSCE regarding SJDC-SPTAPP12 Again. Kindly follow the security measures by compressing these files with passwords. It won't be detected by our OSCE if these are password-protected. Please realize that these alerts are consuming reasonable amount of resources and we need your help to prevent these kinds of alerts in the future.

See attached e-mail for reference.
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