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Trend Micro™ Internet Security provides advanced online protection for up to 3 PCs.

Trend Micro™ Internet Security provides advanced online protection for up to 2 PCs.


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FAQs

News Advisory:


Top Technical Topics
"Installation Incomplete... Error code: #1603, 3002, 0xe0220019" appears when installing Trend Micro Security software
Know what to do when you encounter this installation error message.
"Protection Disabled" error message appears when opening the main console of your Trend Micro Security program
Know what to do when you encounter a "Protection Disabled" error message.
Trend Micro's official statement for Windows Vista's Consumer End of Support (EOS)
Know more about Microsoft Windows Vista's End of Support.
[Hotfix] Microsoft Outlook 2010 Not Opening When Antispam Feature is ON
Know what to do when Microsoft Outlook is not working when Trend Micro Antispam feature is enabled.
[Hotfix] Trend Micro Privacy Scanner is not working on Google+ or LinkedIn
Know what to do when you are unable to check the privacy settings for Google+ and/or LinkedIn.
Top Non-Technical Topics
Unable to sign in to your Trend Micro Account
Know what to do when you cannot sign in to your Trend Micro Account.
"You did not provide the right information. Please try again." error message appears when logging in to MyAccount
Know what to do when you receive the error message when signing in to your Trend Micro Account.
Retrieving your email address using your serial number
Know what to do when you forgot your registered email adress.
List of credit cards accepted by Trend Micro Online Store
See the list of accepted credit cards in purchasing Trend Micro Security products online.
Updating your billing information
Learn how to update your billing information.

Install & Activate
Download and Install
Windows XP Compatibility with Trend Micro Security
Know if you can install the latest version of Trend Micro Security on Windows XP.
Upgrading from an older version
Learn how to get your FREE Upgrade if you have a current subscription.
Installing on a New Windows PC
See how to install Internet Security if you don’t have an existing product.
Install on your Windows PC

Activate
Activate on Windows PC
See how to register or activate Internet Security for Windows.
Protect Other Devices

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Features
New Feature! Folder Shield
Trend Micro™ Internet Security can prevent ransomware from maliciously encrypting your files and holding them hostage until you pay the attacker.

 

Folder Shield adds an extra layer of defense that limits access to files within the protected folder.

Parental Controls
Trend Micro™ Internet Security helps protect your children from dangerous or inappropriate websites and restrict computer and program usage to the times you've designated for your child.

PC Health Checkup
Trend Micro™ Internet Security helps optimize your computer, by recovering space, shortening startup time, and helping to ensure the privacy of your data. PC Health Checkup's Security Report gives you a bird's-eye view on how your PC has been optimized.

Privacy Scanner
Trend Micro™ Internet Security checks your Facebook, Twitter, LinkedIn, and Google+ account settings for known privacy risks to ensure that your personal information are private and protected.

Social Networking Protection
Trend Micro™ Internet Security allows you to see risk ratings in your social networking sites.

Protect Against Virus, Threats & Spam
Scanning with your Internet Security
Learn how to run the different scan options of Internet Security.
Using and Viewing Security Reports
With the security report, you can see threats found on your computer, the results of the last PC Health Checkup, and websites blocked by the Parental Controls.
Trend Micro Toolbar
Works with your web browser to warn you about any security risks associated with the websites you try to visit.
Anti-Spam Toolbar
Automatically filters unwanted and fraudulent messages into a special Spam Mail folder, which you can periodically check for any legitimate messages misidentified as spam.
Download an in-depth guide for Internet Security and its features.
Get a comprehensive manual about Internet Security.

 

Key Features

Internet Security organizes additional features into convenient categories:


PROTECT YOUR DEVICE
Customize the security of your computer.

Adjust your Security Settings
Opens the settings page to change the protection settings of your security software.
PC Health Checkup
Optimizes the performance of your computer
Protect Another Device
Helps you download and install protection for Mac and mobile devices

PROTECT YOUR PRIVACY
Maintain the privacy of your files and your online identity.

Using Privacy Scanner
Checks your Facebook, Google+, LinkedIn, Twitter, Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome settings for privacy risks.
Enabling Social Networking Protection
Checks links on social networks and search results for risks
Using the Data Theft Prevention feature
Prevents sensitive personal information (such as credit card numbers) from getting sent to the Internet by accident

PROTECT YOUR DATA
Ways to access and share your files securely.

Using Folder Shield
Prevents malicious ransomware from taking your files hostage within a folder that you select
Using Secure Erase
Removes files from your hard drive so that nobody can recover them
Get Started with Password Manager
Encrypts passwords on your computer, smartphone, and tablet with a single Master Password so you can access important websites more safely

PROTECT YOUR FAMILY
Features that protect your children when they go online

Using Parental Controls
Limit how and when your children use the computer. Set schedules, block inappropriate websites, and keep kids from opening specific programs.

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Accounts & Purchases

Quick Links
About your purchase
About Auto-Renew
FAQs and Common inquiries about automatic renewal of your program.
Common Inquiries & FAQs about Purchasing Online
All about your buying Trend Micro products online.

Working with your Trend Micro Account
About your Trend Micro Account
Learn more about your account and what you can do.
Where to find my lost serial number
See ways to retrieve your lost serial number.
Transferring protection to other device
Using your Trend Micro account to transfer license to other device.

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Virus & Threats

Featured Topics

Say “No” to Ransomware
Learn how Trend Micro™ Internet Security protects you against ransomware.

Protect yourself from Ransomware
Learn how Trend Micro™ Security's Folder Shield protects you against ransomware.

Prevent Man-in-the-Middle Attacks
with Trend Micro™ Internet Security Certificate Protection

Protect yourself from Phishing
Learn how Trend Micro™ Internet Security features can protect you from Phishing.



Virus & Threat Help
Checking if a website is safe
Know about the safety of a website using the Site Safery Center.
Best Practices in Preventing Infection
General tips and advices that you can apply to prevent virus infection on your computer.
Virus and Spyware Removal Service
We will remove all known threats found in your system and help you protect it against future infection.
Malware Removal Tools
Free cleanup tools.
Don’t be a victim of Technical Support Scam
Know what you need to know about suspected third party Technical Support Scam and what to do if you’re affected.

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Troubleshooting
Basic Troubleshooting Guide
Make sure there are no conflicting programs such as third-party antivirus
Check the list of conflicting programs and how to remove them.
Check for Windows Updates
Check for the latest update for Windows.
Run a full scan to detect & remove threats
Run a full system scan.
Reinstall the program
Uninstall, then reinstall Internet Security.
Disable Internet Security temporarily to see if it’s causing the issue
For connectivity, software or hardware issues, try to disable your Trend Micro software temporarily. Contact the manufacturer if the same issue persists after disabling your Trend Micro program.

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