Restoring encrypted files after CryptoLocker Ransomware infection

  • Solution ID: 1099221
  • Last Updated: Oct. 09, 2017 1:04 AM (PST)
  • Applies to: Antivirus+ Security - 2015;2016;2017;2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • Retrieve Encrypted Files | Trend Micro Security



Learn how Trend Micro protects you against the latest WCRY (WannaCry) Ransomware Attack. Click here.


This article shows you how to retrieve the files that were encrypted by the CryptoLocker Ransomware.

For more information about ransomware, refer to our Threat Encyclopedia: Ransomware.

OPTION 1: Restore from Backup
OPTION 2: Restore from Shadow Copy
OPTION 3: Perform a System Restore