To use the Trend Micro Home and Home Office Support Knowledge Base search, type in a few descriptive words in the search field, then press ENTER.
Below are some tips to help you get relevant search results:
To get your account information using your email address/serial number, sign in your Trend Micro Account.
To check your order transaction details, go to findmyorder.com.
Note: Digital River Inc. is the authorized online reseller of Trend Micro products and services.
Include keywords and key phrases that describe the issue you encountered or that appear on your computer screen or product console. Remove unnecessary words from your search query like “how” and “to”.
Example: installation hangs, system requirements, transferring protection
Type the exact error message or error code that appear on your computer screen or product console, and refrain from using quotation marks (" ").
Example: installation incomplete, Error code #0, 1009, 0x000
On the Homepage, choose your product to narrow down your search results for your product only.
Always check your spelling. Did you mean suggestions can also suggest correct spellings.
Type the keyword and choose from the Suggested Searches when applicable.
To check if your router is compatible with Trend Micro Home Network Security, visit our Router Compatibility Search page.