Managing your Trend Micro Account for Home Network Security

Trend Micro Account (MyAccount) is an online tool you can use to view and manage your subscription, account information, and registration information for all installations. You can also use this tool to renew your subscription or cancel the automatic renewal.

Your Trend Micro Account is automatically created when you install and register your Trend Micro program. This is done during registration, when you are asked to specify an email address and password.

Choose from the buttons below for more information about your Trend Micro Account:

Disabling or Canceling Auto Renewal
To cancel the Auto Renewal, do the following:
  1. Go to Trend Micro Account.
    Sign In to your Trend Micro Account

     

  2. Type your email address and password, then click Sign In.
    Note:
    • If you forgot the registered email address but you have the serial number, click Forgot which address you used before?
    • If you forgot the password, click Forgot password?
    • If you are unable to disable the Auto-Renewal and the registered email address is already inactive, contact our Technical Support for assistance.
  3. Look for your Home Network Security license or Pairing code.
  4. Click the green Auto-Renew ON slider.
    automatic renewal slider
  5. Type your order number and password, then click Find.
    Note: Your order number and password can be found in your order confirmation email.
  6. Click Manage Subscription.
  7. Select Off for Automatic Renewals.

About Your License
To reset your password, do the following:
  1. Go to Trend Micro Account.
  2. Click Forgot password?.
  3. Type the email address you used to register your program and captcha or characters shown, then click Retrieve.
    Forgot Your Password

    You will be prompted to check your email to reset your account password.
    Check Your Email
  4. Log in to your email and open the email from Trend Micro.
  5. Click change your password now. A new window will open asking for your new password.
    account information
  6. Type your new password in the New password field and retype it in the Confirm new password field.
    Note: Your password should be between 8 and 50 characters long. Make sure to remember your password.
    create a new password
  7. Click Update Password.
  8. Click Sign In.
    Password Changed

    If you forgot your password and you have already changed your email address, contact our Technical Support for assistance.
To change your inactive email address, you need to contact our Technical Support for assistance.
BEFORE YOU PROCEED:
The process of merging accounts will not proceed if both accounts have SafeSync or Password Manager subscription. Only one account should have SafeSync or Password Manager subscription. Also, account merging will be blocked if one of the accounts has a registered Password Manager.
To merge the accounts that you have, do the following:
  1. Go to Trend Micro Account.
  2. Type your email address and password, then click Sign In.
    • If you forgot the email address used, click Forgot which address you used before?.
    • If you forgot the password you used, click Forgot password?.
  3. Click the Account tab.
  4. Go Merge Accounts section:
  5. Click Merge accounts using an email address and password.
  6. Type the email address and password that you want to merge on to the current account that you are using.
    Email Address and Password
  7. Check the information, then click on Merge Now.
    Merge Now
  8. Once done, the accounts should now be merged. Sign-In again to check your licenses.
    Sign in again

    If you have questions or concerns not listed above, contact our Technical Support for assistance.
Need help?
Our Support Team is ready to help you with your concerns.
Applies To: Home Network Security - 1;

Last Updated: Jun. 14, 2017 11:32 PM (PST)
Solution ID: 1116245