Ways to Contact Support
ANNOUNCEMENT: We are currently on off hours support.
[For USA Customers] In observance of the upcoming Thanksgiving Day, we would like to inform you that our chat and telephone lines for Standard Technical Support will be closed on November 26-27, 2015. You may still continue to get self-help and technical information online via esupport.trendmicro.com or submit an email case which will be answered the following business day.
Premium Support customers will be business as usual and can reach our Premium Technical Support - anytime, day or night, 24x7 - to assist you with your concerns.
Chat with a Technical Support Engineer
Ask for Help By Email
Send us your questions or concerns via email. You will hear from us within 24 - 48 hours.
Call Standard Support
Talk to a Support Engineer. Availability may vary.
Monday to Friday (5AM - 8PM PST)
Monday to Friday (7AM - 7PM Sydney Time)
Monday to Friday 8:00 – 17:30 GMT
Monday to Friday (8AM - 5PM Local Time)
Monday to Friday (8AM – 5PM Manila Time)
Monday to Saturday (9AM – 9PM India Time)
Call Premium Support
Call the 24/7 support hotline for Premium Service subscribers.