To upgrade your Trend Micro Security for Windows, do the following:

Check your Subscription Information (Expiry Date)

Your Trend Micro subscription should not be expired. To check your serial number and subscription, log in to your Trend Micro Account.

Make sure your computer meets the system requirements.

To check if your computer meets the system requirements, refer to this Knowledge Base article:
System Requirements for Trend Micro Security.

1. You may follow this steps below to check if your computer meets the system requirements:

1. Click this button below to download SystemProperties.zip

   Download SystemProperties.zip

2. Open SystemProperties.zip and run SystemProperties.bat. This will open System Properties.

Download the installer.

Get your installer here:

1. Download the installer file by clicking the download button below to begin the installation.

   Serial Number Starts with an 'X'

   Maximum Security

   Serial Number Starts with a 'P'

   Internet Security

   Serial Number Starts with an 'A'

   Antivirus+ Security

   Serial Number Starts with a 'T'

   Internet Security for Best Buy

2. Double-click the downloaded file to run the installer.

   Click Yes when the User Account Control window appears.

3. Wait for the installer to extract the files needed for the installation.

Restart your computer after performing system check.

After extracting, the installer will require you to restart your computer to remove the older version:

1. Click Yes when asked to remove the old program version.

   

2. Click Restart Now when prompted to restart your computer.

   

   After restarting, the installation will resume and will prompt for your serial number.

Type your serial number.

Provide your serial number to verify your subscription:

1. Type your serial number, then click Next.

   

   • If you forgot your Trend Micro serial number, check your serial number and subscription by logging in to your Trend Micro Account.
   • If you receive the error message "Invalid serial number", refer to this Knowledge Base article for instructions:
     “Invalid serial number” error message appears when activating Trend Micro Security program.

Accept the Data Disclosure Notice.

1. Read the Privacy and Personal Data Collection Disclosure carefully, then click Next.

   

Accept the License Agreement.

Trend Micro Security is subject to the terms and conditions of Trend Micro license agreement:

1. Read the License Agreement carefully, then click Agree and Install.

   

Wait for the installation to finish.

Upon agreeing with the License Agreement, Trend Micro Security will continue with the installation:

1. Wait for the program to install. This may take a couple of minutes.

   

Activate your protection.

Once installation is complete, activate your protection by verifying your Trend Micro Account details:

1. Click Finish.

   You will see the main console of your Trend Micro Security program.

   

To upgrade your Trend Micro Security for Mac, do the following:

Check your Subscription Information (Expiry Date) and Serial Number.

Your Trend Micro subscription should not be expired. To check your serial number and subscription, log in to your Trend Micro Account.

To check your serial number, refer to this Knowledge Base article: Locating the serial number of your Trend Micro Antivirus for Mac.

Make sure your Mac meets the system requirements.

To check if your computer meets the system requirements, refer to this Knowledge Base article:
System Requirements for Trend Micro Security for Mac.

Uninstall your old Trend Micro program.

To uninstall your old Trend Micro program, refer to this Knowledge Base article: Uninstalling Antivirus for Mac.

Download and install Antivirus for Mac.

For installation instructions, you can watch the video tutorial or follow the steps below:

1. Download the disk image (.DMG) or installer file, then save it to your desktop.

   Download Installer

2. Open the Antivirus for Mac installer.
3. Click Install Trend Micro Antivirus.

   

4. Click Continue.

   

5. Wait for the System Check to finish.

   

6. Click Continue on the Welcome screen.

   

7. Read the Privacy and Policy Data Collection Disclosure, then click Continue.

   

8. Read the License Agreement, then click Continue.

   

9. Click Agree when prompted to accept the License Agreement.

   

   You can click Disagree if you do not agree with the terms of the License Agreement but this will automatically terminate the installation process.

10. Type your serial number on the field provided, then click Continue.

    

    You can find the serial number from the CD sleeve or Order Confirmation email.

    If you want to install the trial version, select Start a free trial of Trend Micro Antivirus, then click Continue.

11. Click Install.

    

12. Type your administrator password, then click Install Software.

    

13. Wait while the Trend Micro components are installed onto your Mac.

    

14. Click Close after the installation is done.