Unable to open the main console of Trend Micro Security

  • Solution ID:1104607
  • Last Updated:Sep. 26, 2018 5:22 AM (PST)
  • Applies to:Antivirus+ Security - 2016;2017;2018;2019;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Cannot open the main console | Trend Micro Security

You cannot open the main console of your Trend Micro Security software even if the system tray icon is visible.

This can happen due to the following scenarios:

  • Conflicting third-party security software
  • Virus infection
  • Trend Micro Security software is running in compatibility mode
  • Missing path variable in Windows

To resolve the issue, do either of the following options:

Expand All
OPTION 1: Remove conflicting software or virus infection
OPTION 2: Upgrade your Trend Micro Security to the latest version