Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe

  • Solution ID:1101714
  • Last Updated:Mar. 13, 2018 1:01 AM (PST)
  • Applies to:Antivirus+ Security - 2016;2017;2018;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • Slow PC | CoreServiceShell.exe | Trend Micro Security

This article shows you what to do when the CoreServiceShell.exe causes high CPU or memory usage which leads to the slow performance of your computer. This can happen due to conflicting software, malware infection or remnants of your old Trend Micro program.

The CoreServiceShell.exe is the main process of your Trend Micro Security program. It does the following:

  • Interface with the operating system's Service Control Manager (SCM)
  • Receives various service requests such as start service or service status request
  • Loads the Trend Micro Security program's core modules and plug-ins
  • Serves as the entry point for the whole software framework
  • Manages your Trend Micro Security software

To resolve the issue, follow the steps provided below:

BEFORE YOU PROCEED:

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

Remove conflicting software

Having third-party security software installed on your computer can cause performance issues and conflict with your Trend Micro Security program. Refer to this Knowledge Base article for the program list: Programs to remove before installing Trend Micro Security.

To remove the conflicting program, do the following:

  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type "appwiz.cpl", then click on OK. The Programs and Features window will open.
  3. Select the program you wish to remove, then click Remove or Uninstall.
  4. Wait for the program to be uninstalled, then restart your computer.

    Note: If you encounter any problems with the uninstallation process, contact the software manufacturer's support team.

Check for Malware Infection

To detect and remove any malware (malicious software like viruses and spyware) from your computer, run our online scanner HouseCall.
For complete instructions on how to use HouseCall, refer to this Knowledge Base article:
Scanning your computer using Trend Micro HouseCall (For Home Users).

Uninstall, then Reinstall your Trend Micro Security

To remove remnants of your previous installation so you can reinstall your Trend Micro program, do the following:

  1. Download, install and run the Uninstall Tool. Refer to this Knowledge Base article for complete instructions:
    Uninstalling Trend Micro Security software using the Uninstall Tool.
  2. Install your Trend Micro Security software. Refer to this Knowledge Base article for complete instructions:
    Installing Trend Micro Security.

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