Scanning your computer using Trend Micro HouseCall (For Home Users)

Download and use HouseCall to scan your computer for malware.

To run an online scan using HouseCall, follow the steps below:
  1. Download HouseCall and save it to your desktop.
  2. Click Run.
    The HouseCall window will appear, wait for HouseCall to download the necessary components to run on your computer.
    Applying program updates
  3. Read the license agreement.
  4. Select I accept the terms of the license agreement, then click Next.
    End User License Agreement
  5. Click Settings.
  6. Click the Scan Type tab.
  7. Tick the type of scan you want to run, then click OK.
    Scan Type
    Below are the different scan types:
    • Quick Scan
      The program runs a quick check on areas where malicious software (malware) is most likely to be found.
    • Full System Scan
      The program thoroughly checks all files and folders in your computer for viruses and spyware.
    • Custom Scan
      The program allows you to select which files and folders you want to scan.
  8. Click Scan Now.
    Wait for the scan to finish. A summary of threats found on your computer and the actions taken against detected malware is displayed.
  9. Click the X button on the upper right corner of the window to close.

To run Housecall on your Mac, do the following:
  1. Download Housecall for Mac.
  2. Open Housecall.dmg.
  3. Click and drag the Housecall file to the Applications folder.
    Drag HouseCall icon to Application folder
  4. Open the Housecall application.
    Open HouseCall application
  5. Click Open when a warning window appears.
    HouseCall warning

    Wait for Housecall to complete the initialization process.
    Initiating HouseCall
  6. Read the End User License Agreement, then select I agree.
    End User License Agreement
  7. Click Scan Now and wait for the scan to finish. 
    Click Scan Now
  8. Click Exit once the scan is complete.
    Click Exit
Visit the HouseCall page for more information on this free product.
Applies To: Antivirus for Mac - All;Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Premium Security - All;

Last Updated: Apr. 14, 2017 3:03 AM (PST)
Solution ID: 1105881