"Incompatible Software Found" appears when installing Trend Micro Security software

You receive the following error message when installing your Trend Micro Security software:

Incompatible Software Found

"Incompatible Software Found
The installer must now remove what you see listed below to prevent interference with your Trend Micro security software."

This message appears when an incompatible software has been detected during the installation of Trend Micro Security software.

Installation Incomplete... Error code #0, 1002, 0x00000000

"Installation Incomplete
The installer cannot remove some other security software that will interfere with your protection from Trend Micro. (error code: #0, 1002, 0x00000000)
No changes has been made to this computer."

This happens when the Trend Micro Security installer cannot remove a conflicting third-party security software.


Why do I need to remove the incompatible software?
It is important to remove any incompatible software as it can prevent the installation of the Trend Micro Security software. Also, having one or more incompatible software on the computer can cause any of the following issues after the installation of the Trend Micro Security software:
  • Computer being more vulnerable due to incompatibility issues
  • False detections
  • Computer performance issues

How do I fix this?
To resolve the problem, follow the steps below:
  1. Click Yes  to remove the conflicting program.
    The installation will continue after the conflicting program has been uninstalled. If you keep receiving this message, proceed to Step 2.
  2. Manually uninstall the conflicting program. For the complete list of programs to remove as well as removal instructions, click below:
    If you encounter issues while uninstalling any of the programs, visit their corresponding support website.
    # - A - B - C - D - E - F - G - I - K - M - N - O - P - Q - R - S - T - V - W - Y - Z

    #
    • 360AntiVirus_1.1
    • 360TotalSecurity
    • 360 Antivirus
    • 360 Safe
    • 360 Security Guard
    • 百度卫士 (Baidu Guard)

    A
    • AdAware Antivirus (Lavasoft)
    • AdAware Browsing Protection (Lavasoft)
    • AdAware Installer (Lavasoft)
    • AdAware SE Personal (Lavasoft)
    • AdAware SE Plus (Lavasoft)
    • AdAware SE Professional (Lavasoft)
    • AdAware Total Security (Lavasoft)
    • AdAware Updater (Lavasoft)
    • AdAware Total Security (Lavasoft)
    • AdSubtract Pro
    • AhnLab SpyZero
    • AhnLab V3 VirusBlock Internet Security
    • AhnLab V3 VirusBlock Internet Security Platinum
    • ANSAV
    • AntimalwareEngine
    • AntispamEngine
    • Anvi Smart Defender
    • Arovax! AntiSpyware
    • AV avast! Free AntiVirus
    • Avast! Antivirus
    • Avast! Internet Security
    • Avast! Premier
    • Avast! Antivirus Home/Professional Edition
    • Avira
    • Avira AntiVir Personal/Premium/Premium Security Suite
    • Avira AntiVir PersonalEdition Classic
    • Avira Free Antivirus
    • Avira Security Suite
    • AVcEngine
    • AVG Anti-Malware
    • AVG Anti-Spyware
    • AVG AntiVirus
    • AVG Anti-Virus Free
    • AVG Anti-Virus Pro
    • AVG PC TUNEUP
    • AVG Internet security
    • AVSDK5

    B
    • Bear Share
    • Beat Trojan
    • BitDefender Antivirus
    • BitDefender Anti-Virus Plus
    • BitDefender Game Safe
    • Bitdefender Internet Security
    • BitDefender Total Security
    • BlackICE 3.6
    • Browser Guard
    • BullGuard AntiVirus

    C
    • CA Anti-Spam
    • CA Antispyware
    • CA Anti-Virus
    • CA Internet Security Suite
    • CA Personal Firewall
    • CA Security Suite
    • Check Point NGR 54
    • Check Point NGR 55
    • Check Point VPN-1 SecureClient
    • Chromodo
    • Clam AntiVirus
    • Comodo
    • Comodo Antivirus
    • Comodo Antivirus Advanced
    • Comodo Firewall Free
    • Comodo Internet Security
    • Comodo SafeSurf
    • CounterSpy
    • Cyber Defender Anti-Spyware
    • Cyber Defender Early Detection Center
    • Cyber Sitter
    • CounterSpy

    D
    • Digiturbo VirusDoctor
    • Dr. Web

    E
    • e-frontier Virus Killer Personal Firewall
    • e-frontier VirusKiller
    • e-frontier VirusKiller Firewall
    • eScan AntiVirus
    • eScan Internet Security
    • eScan Total Security
    • ESET Family Security
    • ESET (NOD32) Antivirus
    • ESET (NOD32) Antivirus System
    • ESET (NOD32) Smart Security
    • ESET (NOD32) Smart Security Beta
    • eTrust AntiSpyware
    • eTrust Antivirus
    • eTrust EZ Armor
    • eTrust PestPatrol AntiSpyware

    F
    • File Security
    • FileSecurity
    • Final Security
    • Firewall Engine
    • Flet's Connection Tool
    • FletsTool
    • Folder Lock
    • FortiClient
    • Forticlient Host Security
    • F-Secure Anti-Virus
    • F-Secure Client
    • F-Secure Internet Security

    G
    • G Data Antivirus
    • G Data Internet Security
    • G Data Total Protection
    • Geekbuddy

    I
    • Intermute AdSubtract PRO
    • IOBIT Security 360
    • IOBIT Advanced System Care
    • IOBIT Malware Fighter
    • IOBIT Surfing Protection
    • IOBIT Uninstaller
    • iolo Technologies System Shield

    K
    • K7 AntiVirus Plus
    • K7 AntiVirus Premium
    • K7 Secure Web
    • K7 Total Security
    • K7 Ultimate Security
    • Kaspersky Anti-Virus
    • Kaspersky Anti-Virus for Workstation
    • Kaspersky Anti-Virus Personal
    • Kaspersky Anti-Virus Personal Pro
    • Kaspersky Internet Security
    • Kaspersky Personal Security Suite
    • Kaspersky Pure
    • Kaspersky Security Scan
    • Kaspersky Security Technical Preview
    • Kaspersky Total Security
    • Kaspersky Workstation
    • Kerio Personal Firewall
    • Kerio WinRoute Firewall
    • Kingsoft AntiVirus
    • Kingsoft Internet Security
    • Kingsoft PC Doctor
    • Kingsoft Web Shield
    • KV AntiVirus

    M
    Microsoft Windows Defender will be disabled automatically when you install your Trend Micro Security software.
    There is no need to uninstall the program from your computer.
    • McAfee AntiSpyware
    • McAfee AntiTheft
    • McAfee AntiVirus Plus
    • McAfee Family Protection
    • McAfee Firewall
    • McAfee Internet Security
    • McAfee Internet Security Suite
    • McAfee LiveSafe
    • McAfee Online Backup
    • McAfee PC Protection Plus
    • McAfee Security Scan
    • McAfee Security Scan Plus
    • McAfee SiteAdvisor
    • McAfee Host Intrusion Prevention
    • McAfee Site Advisor Enterprise Plus
    • McAfee Total Protection
    • Mcafee Virus Scan Enterprise
    • McAfee VirusScan
    • McAfee VirusScan Enterprise
    • McAfee VirusScan Home
    • McAfee VirusScan Pro
    • McAfee.com Internet Security Super
    • McAfee.com Personal Firewall Plus
    • McAfee.com SecurityCenter
    • McAfee.com SpyKiller
    • Micropoint
    • Movies Toolbar for Internet Explorer
    • Movies Toolbar for Chrome
    • Movies Toolbar for Firefox
    • Music Toolbar for Internet Explorer
    • Music Toolbar for Chrome
    • Music Toolbar for Firefox
    • Microsoft Live Family Safety
    • Microsoft Live One Care
    • Microsoft Security Essentials

    N
    • NOD32
    • Norton 360 (Symantec)
    • Norton Anti Virus Retail Professional (Symantec)
    • Norton AntiBot (Symantec)
    • Norton AntiSpam (Symantec)
    • Norton AntiVirus (Symantec)
    • Norton AntiVirus Professional Edition (Symantec)
    • Norton AV Corp Edition (Symantec)
    • Norton Confidential (Symantec)
    • Norton Identify Safe (Symantec)
    • Norton Internet Security (Symantec)
    • Norton Online Family (Symantec)
    • Norton Personal Firewall (Symantec)
    • Norton Safety Minder (Symantec)
    • Norton Safe Web Lite (Symantec)
    • Norton Security (Symantec)
    • Norton Security Scan (Symantec)
    • Norton Internet Security (Symantec)
    • NEC Inter Channel v3 Virus Block Internet Security
    • Norman Personal Firewall
    • Norman Security Suite

    O
    • Online Threats Engine
    • Outpost Firewall Pro
    • Outpost Internet Security Suite
    • Outpost Personal Firewall Free & Pro

    P
    • Panda Anti Virus
    • Panda Antivirus + Firewall
    • Panda Antivirus Pro
    • Panda Cloud AntiVirus
    • Panda Cloud AntiVirus Pro
    • Panda Global Protection
    • Panda Internet Security
    • Panda PLATINUM Antivirus
    • Panda PLATINUM Internet Security
    • Panda Security URL Filtering
    • Panda Titanium Antivirus + Antispyware
    • PC Tech Hotline
    • PC Tools AntiVirus
    • PC Tools AntiVirus for Windows
    • PC Tools™ Internet Security
    • PCGATE Personal
    • Pest Patrol
    • Price Gong
    • Private Firewall

    Q
    • Quick Heal Internet Security
    • Quick Heal PC Tuner
    • Quick Heal Total Security

    R
    • Radial Point
    • Radial Point Service
    • Rapport
    • RAV
    • Replace Comodo with Comodo SafeSurf
    • Rfw
    • Rising AntiVirus
    • RoboForm

    S
    • SG AntiSPY
    • SkyNet
    • Sophos Anti-virus
    • Sophos Endpoint Protection
    • Source Next
    • Spy Catcher
    • Spy Killer
    • Spy Sweeper
    • Spy Sweeper 5.3 with Anti-Virus
    • SpyBot
    • Spybot - Search & Destroy
    • SpySubtract Pro
    • Spyware Bluster
    • Spyware Doctor
    • SpywareBlaster
    • SpyZero
    • Sunbelt Personal Firewall
    • Super Security Zero
    • Super AntiSpyware
    • Surfing Protection
    • Super AntiSpyware
    • Sunbelt Personal Firewall
    • Sygate Personal Firewall
    • Sygate Personal Firewall Pro
    • Symantec AntiVirus
    • Symantec Antivirus Corporate Edition
    • Symantec AntiVirus Win64
    • Symantec Client Security
    • Symantec Endpoint Protection
    • Symantec Protection Agent
    • System Mechanic Professional
    • System Shield 4 Antivirus AntiSpyware

    T
    • TestSpecial Action
    • Threat Fire
    • Tiny Firewall
    • Tiny Personal FireWall Pro
    • Total Access Smart Installer
    • TotalAccess Smart Installer
    • Trend Micro Titanium (all versions)
    • Trend Micro Anti-Spam Toolbar
    • Trend Micro Anti-Spyware
    • Trend Micro Antivirus (all versions)
    • Trend Micro Browser Guard
    • Trend Micro Firewall Booster
    • Trend Micro HouseCall
    • Trend Micro Internet Security (all versions)
    • Trend Micro OfficeScan
    • Trend Micro Protection
    • Trend Micro RUBotted
    • Trend Micro Safe Surfing Companion
    • Trend Micro Security (all versions)
    • Trend Micro Security for Dell (all versions)
    • Trend Micro TrendProtect Desktop
    • Trend Micro Web Protection Add-On
    • Trend Micro Worry-Free Business Security
    • Trusteer Rapport

    V
    • V3 Virus Block
    • V3 Virus Block Internet Security
    • Vipre AntiVirus
    • Vipre Internet Security
    • Virus Chaser
    • Virus Doctor
    • Virus Killer
    • Virus Killer Firewall
    • Virus Protector
    • Virus Security

    W
    • Webroot AntiVirus with AntiSpyware
    • Webroot Spy Sweeper
    • Webroot SecureAnywhere
    • Windows Live OneCare Family Safety
    • WinPatrol

    Y
    • Yahoo! Assist
    • Yahoo! Companion
    • Yahoo! Toolbar

    Z
    • ZoneAlarm Anti-Spyware
    • ZoneAlarm Extreme Security
    • ZoneAlarm Internet Security
    • ZoneAlarm Internet Security Suite
    • ZoneAlarm Plus
    • ZoneAlarm Pro
    • ZoneAlarm with Antivirus
    To remove conflicting software, do the following:
    1. On your keyboard, press the Windows Windows Key + R keys.
    2. In the  Open  field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.
    3. Select the program you wish to remove, then click Remove or Uninstall.
    4. Wait for the program to be uninstalled, then restart your computer.
      If you encounter any problems with the uninstallation process, contact the software manufacturer's support team.
    For instructions on how to install your Trend Micro Security, refer to the appropriate Knowledge Base article below:
    Note: If you encounter issues in removing the conflicting programs, contact the program manufacturer for support.
  3. Reinstall your Trend Micro software. To install the latest version of your Trend Micro Security, refer to this Knowledge Base article for instructions: Upgrading Trend Micro Security to the latest version

Incompatible Software: McAfee WebAdvisor
To remove McAfee WebAdvisor, do the following:
  1. Click OK. The McAfee WebAdvisor Uninstaller window should appear.
  2. Click No thanks, just uninstall it.

    If you clicked Keep web protection, the installation of your Trend Micro Security will not continue.
  3. Wait as it completes uninstalling the software.
  4. Click No thanks to continue installing your Trend Micro Security.

Incompatible Software: McAfee LiveSafe
To remove McAfee LiveSafe, do the following:
  1. Click OK. The McAfee LiveSafe Uninstaller window should appear.
  2. Tick McAfee LiveSafe, then click Remove.

    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  3. Wait as it completes uninstalling the software.
  4. Click Restart now to finish uninstallation.

Incompatible Software: Avast Antimalware
To remove Avast Antimalware, do the following:
  1. Click OK. The Avast Antimalware Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Uninstall.

    If you clicked either Activate my free 1-year license, Change, Update or Repair, the installation of your Trend Micro Security will not continue.
  3. A popup window will appear to confirm uninstalltion, click Yes.
  4. Wait as it completes uninstalling the software.
  5. Click Restart computer to finish uninstallation.

Incompatible Software: AVG Protection
To remove AVG Security, do the following:
  1. Click OK. The AVG Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Uninstall.
  3. Click No, Uninstall.
  4. Wait as it completes uninstalling the software.
  5. Click No Thanks, just continue.
  6. Click Restart now to finish uninstallation.

Incompatible Software: ESET Security
To remove ESET Security, do the following:
  1. Click OK. The ESET Smart Security Setup Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Next.
  3. Click Remove.
  4. Click Remove.
    Click Yes when the User Account Control window appears.
  5. Click Next.
  6. Wait as it completes uninstalling the software, then click Finish.
  7. Click Yes to restart your computer. This procedure will complete the uninstallation.

Incompatible Software: IObit Malware Fighter 4
To remove IObit Malware Fighter, do the following:
  1. Click OK. The IObit Malware Uninstaller window should appear.
    If you clicked Cancel, the installation of your Trend Micro Security will not continue.
  2. Click Uninstall.
  3. Wait as it completes uninstalling the software.
  4. Click OK.
  5. Click Yes to finish the uninstallation. A default browser will appear which shows the IOBit website.
  6. Close all open windows, then restart your computer.
Need help?
Our Support Team is ready to help you with your concerns.
Applies To: Antivirus+ Security - 2016;2015;2017;Internet Security - 2016;Internet Security - 2015;Internet Security - 2017;Maximum Security - 2016;Maximum Security - 2015;Maximum Security - 2017;Premium Security - 2016;Premium Security - 2015;Premium Security - 2017;

Last Updated: Aug. 01, 2017 9:33 PM (PST)
Solution ID: 1104107