[Hotfix] Trend Micro Privacy Scanner is not working on Google+ or LinkedIn

  • Solution ID:1117761
  • Last Updated:Nov. 24, 2017 5:15 AM (PST)
  • Applies to:Antivirus+ Security - 2017;Internet Security - 2017;Maximum Security - 2017;Premium Security - 2017;
  • [Hotfix] Trend Micro Privacy Scanner is not working on Google+ or LinkedIn

You are unable to check the privacy settings for Google+ and/or LinkedIn on computers protected by Trend Micro Security version 11.x.

The issue happens because a recent change in the Document Object Model (DOM) structure of Google+ and LinkedIn prevents the Privacy Checker of the Trend Micro Security Toolbar from working normally.

To resolve the issue, enable the Trend Micro Security Toolbar using the new Google+ and LinkedIn setting by installing this hotfix.

Follow the steps below:


This hotfix is ONLY applicable for the Internet Explorer web browser.

To install this hotfix, you must log onto your computer using an account with administrator privileges. If you have installed software on your computer before, you probably have these privileges.

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

  1. Click the button below to download the hotfix:

  2. Double-click the Ti_1100_win_en_Toolbar_hfb1076.exe  icon to run it.
  3. Click Yes when the User Account Control appears.
  4. Choose I accept the terms of the license agreement, then click  Next.
  5. Click Install.
  6. When a warning window appears, click OK
  7. Restart your computer.