Refunding your Home Network Security

  • Solution ID:1117456
  • Last Updated:Jun. 27, 2019 12:32 AM (PST)
  • Applies to:Home Network Security - 1;
  • Refund | Home Network Security

Learn how you can get a refund for a Trend Micro product that you cancelled right after purchasing.

All Trend Micro Security products have an unconditional 30-day money back satisfaction guarantee. You may return these products to Trend Micro for any reason within this time frame and receive a full refund of the purchase price less shipping and handling fees. 


To refund your Home Network Security, do the following depending on how you purchased the product:


For Online Purchases

If you purchased your Home Network Security product directly from the Trend Micro website, you have 30 days from the date of purchase to be eligible for a refund under the satisfaction guarantee.

To request for your order to be cancelled, contact Trend Micro Consumer Support anytime at 1-800-653-607, then choose OPTION 3.


For Retail Purchases

If you purchased your Home Network Security product from a retail outlet, you may return to the store from where you purchased the product to get assistance. If the refund is not available because the product has been opened and installed, you may return the product to Trend Micro within 30 days from the purchase date.

To file for a refund request, contact Trend Micro Consumer Support anytime at 1-800-653-607, then choose OPTION 3.