"Installation Incomplete... Error code: #1603, 3002, 0xe0220019" error message appears when installing Trend Micro Security software

You receive the following error message when installing Trend Micro Security software:

"Installation Incomplete
A problem prevented the installer from completely setting up Trend Micro Security. (Error code: #1603, 3002, 0xe0220019).
No changes have been made to your computer."

This error is caused by a file copy failure due to access privilege issues.

BEFORE YOU PROCEED:
We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To resolve the issue, install the Trend Micro Security package that fixes it, do the following:

  1. Download the installer file to begin the installation.
    Serial Number Starts with an 'X'
    Maximum Security
    Serial Number Starts with a 'P'
    Internet Security
    Serial Number Starts with an 'A'
    Antivirus+ Security
  2. Double-click the installer to run it.
    Click Yes when the User Account Control window appears.
  3. Wait for the installer to extract the files needed for the installation.
  4. Click Yes when asked to remove the old program version.
  5. Click Restart Now when prompted to restart your computer.
    After restarting, the installation will resume and will prompt for your serial number.
  6. Type your serial number, then click Next.
  7. Read the License Agreement, then click Agree and Install.
  8. Wait for the program to install. This may take a couple of minutes.
  9. Click Finish.

If you still encounter the error message after performing the steps above, contact Trend Micro Technical Support for assistance.

Applies To: Antivirus+ Security - 2017;Internet Security - 2017;Maximum Security - 2017;Premium Security - 2017;

Last Updated: Aug. 04, 2017 4:55 AM (PST)
Solution ID: 1117313