Retrieving your email address using your serial number

  • Solution ID: 1117158
  • Last Updated: Oct. 13, 2017 12:51 AM (PST)
  • Applies to: Antivirus for Mac - 2017;Antivirus for Mac - 2018;Antivirus+ Security - 2017;2018;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2017;Premium Security - 2018;
  • Forgot Email Address | Trend Micro Security

When logging in to your Trend Micro account, you forgot your email address and was asked to provide the serial number associated on your account.

forgot email address

To retrieve your email address, do the following:

Type your Trend Micro serial number.

If you do not have a copy of your Trend Micro serial number, select one of the options below:

Check through your Trend Micro Main Console
Check through FindMyOrder
Retype the captcha code.

Retype the given 6-character code on the space provided for verification.

Click the Check Now button.

After clicking on the Check Now button, a pop-up window will appear to show the email address associated with the serial number.


If you still cannot retrieve your email address after performing all of the steps above, contact our Technical Support for assistance.