[Hotfix] Unable to open Microsoft Powerpoint 2016 when Trend Micro Security is enabled

You are unable to use or open Microsoft Powerpoint 2016 when your Trend Micro Security program is enabled.

This issue happens because the User Mode Hooking (UMH) feature of Trend Micro Security conflicts with the ACLayers.dll software component, a component used by the Microsoft Powerpoint program.

To resolve the issue, run and install the hotfix by doing the following:
BEFORE YOU PROCEED:
  • To install this hotfix, you must log onto your computer using an account with administrator privileges. If you have installed software on your computer before, you probably have these privileges.
  • We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
  1. Click the button below to download the hotfix:

     

     

  2. Double-click the Ti_1100_win_en_AMSP50_UMH_hfb1405.exe icon to run it.
  3. Click Yes when the User Account Control appears.
  4. Choose I accept the terms of the license agreement, then click Next.
  5. Click Install.
  6. When a warning window appears, click OK.
    An "Installation successful!" message will appear after the hotfix has finished installing.
  7. Restart your computer.
If you still cannot open or use Microsoft Powerpoint 2016 after performing all the steps above, contact our Technical Support for assistance.
Video Tutorial

Applies To: Antivirus+ Security - 2017;Internet Security - 2017;Maximum Security - 2017;Premium Security - 2017;

Last Updated: Apr. 18, 2017 1:38 AM (PST)
Solution ID: 1116904