"Error code 0x96000526" or "Error code 0x96000077" appears when activating Trend Micro Security software

  • Solution ID:1115915
  • Last Updated:Dec. 05, 2019 5:00 AM (PST)
  • Applies to:Antivirus for Mac - 2018;2019, 2020;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Fix "Error code 0x96000526" "Error code 0x96000077"

You receive the following error message when activating your Trend Micro Security software:

Error Code: 0x96000526

"An error occured during the transfer of your activation information.
Please contact Trend Micro technical support for help, and mention the error code 0x96000526."

Error Code: 0x96000077

"Unable to respond to your request.
Please contact Trend Micro technical support for help, and mention the error code 0x96000077"

 

The last 3 to 4 digits of the error code may have different numbers as shown above.

This may happen if the retail store has not yet activated the serial number on their end.

It may also happen when the server rejects the communication because the serial number does not match the installer.


To resolve this issue, do the following depending on where you purchased the program:

Expand All
For products purchased in a retail store
For products purchased online
For programs purchased through Best Buy (US)
For programs availed from your Internet Service Provider