Updating your billing information

Learn how to update your existing billing information. This is applicable when:

  • Your credit card account is no longer valid
  • You changed your billing address
To update your billing information, choose from any of the following options:
This option will renew your current subscription for another year.
  1. Go to your Trend Micro Account.
  2. Type your email address and password, then click Sign In.
  3. Under Product Tab, click the Renew Now button.
    If your current product is subscribed to Auto-Renew, disable Auto-Renew first before you can see the Renew Now button. Do the following:
    1. Click the green Auto-Renew ON slider.
    2. Click Disable Now.
      When you successfully disabled Auto-Renew, you should see Renew Now.
  4. After clicking Renew Now, you will be redirected to the Trend Micro Online Store.
  5. Choose which Renewal best suits your needs, then click Renew Now.
  6. Review the prices, then click Checkout.
  7. On the Billing/Payment Information form, provide your new billing information.
To secure your billing information, talk to one of Digital River's support representative by calling directly according to your appropriate region.
Digital River is Trend Micro's authorized online reseller and merchant of record.
Note: Digital River does not have an online form to update your billing information.

North America
US/Canada: 1-952-646-5980

Asia-Pacific
Australia: 1-300-730-160
New Zealand: 0-800-507-902

South-East Asia
Singapore: 1-800-888-6868
Malaysia: 0-800-1301-642

Europe
United Kingdom: 0870-443-2145 (+353-61-230-419)
Denmark: 7014-3098
France: 0975-182-967 (+353-61-230-422)
Germany: 0221-8282-9110 (+353-61-230-424)
Italy: 0199-243-101 (+353-61-230-425)
Netherlands: 085-888-1628 (+31-85-888-1628)
Norway: +47-8522-8887
Spain: 0902-848-277 (+353-61-230-426)
Sweden: 075-240-0676
Applies To: Antivirus for Mac - 2015, Antivirus for Mac - 2016, Antivirus for Mac - 2017;Antivirus+ Security - 2015, Antivirus+ Security - 2016, Antivirus+ Security - 2017;Internet Security - 2015, Internet Security - 2016, Internet Security - 2017;Maximum Security - 2015, Maximum Security - 2016, Maximum Security - 2017;Password Manager - All;Premium Security - 2015, Premium Security - 2016, Premium Security - 2017;

Last Updated: Jun. 08, 2017 9:55 PM (PST)
Solution ID: 1112859