Unable to sign in to your Trend Micro Account

  • Solution ID:1109945
  • Last Updated:Sep. 26, 2018 5:22 AM (PST)
  • Applies to:Antivirus for Mac - 2016;2018;2019;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2016;Premium Security - 2017;Premium Security - 2019;Titanium Premium Security - All;
  • Cannot Sign In | Trend Micro Account

Know what to do if you are unable to sign in to your Trend Micro account.

This can happen because of the following:

  • You did not enter the correct email address and password
  • You purchased the Trend Micro program from Best Buy or from an Internet Service Provider (ISP)
  • You have not yet installed and activated your Trend Micro program

To resolve the issue, choose from the following scenarios below:

Expand All
You received an error message
You purchased the program from Best Buy or ISP
Your program is not yet installed and activated