Unable to sign in to your Trend Micro Account

Know what to do if you are unable to sign in to your Trend Micro account.

This can happen because of the following:

  • You did not enter the correct email address and password
  • You purchased the Trend Micro program from Best Buy or from an Internet Service Provider (ISP)
  • You have not yet installed and activated your Trend Micro program

To resolve the issue, choose from the buttons below depending on your scenario:

You received an error message
You purchased the program from Best Buy or ISP
Your program is not yet installed and activated

 

Need additional help?
Our Support Team is ready to help you with your concerns.
Applies To: Antivirus for Mac - 2016;2015;2018;Antivirus+ Security - 2016;Antivirus+ Security - 2015;Antivirus+ Security - 2017;Antivirus+ Security - 2018;Internet Security - 2016;Internet Security - 2015;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2016;Maximum Security - 2015;Maximum Security - 2017;Maximum Security - 2018;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2016;Premium Security - 2015;Premium Security - 2017;Titanium Premium Security - All;

Last Updated: Sep. 15, 2017 9:32 PM (PST)
Solution ID: 1109945