Merging two accounts using the Trend Micro MyAccount portal

  • Solution ID: 1109861
  • Last Updated: Nov. 17, 2017 4:57 AM (PST)
  • Applies to: Antivirus for Mac - 2015, Antivirus for Mac - 2016, Antivirus for Mac - 2017;Antivirus for Mac - 2018;Antivirus+ Security - 2015, 2016, 2017;2018;Internet Security - 2015, Internet Security - 2016, Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015, Maximum Security - 2016, Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015, Premium Security - 2016, Premium Security - 2017;Premium Security - 2018;
  • Merging Accounts | Trend Micro

Learn how to merge two accounts using the Trend Micro MyAccount portal.


To merge accounts, do the following:

  1. Go to Trend Micro Account.
  2. Type your email address and password, then click Sign In.
    If you forgot your password and you cannot access the registered email address, refer to this Knowledge Base article: "You did not provide the right information. Please try again." error message appear when logging in to MyAccount.

  3. Click the Account tab.

    Account tab

  4. At the bottom section of the page, click Merge accounts using an email address and password.

    Merge accounts using email address and password

  5. Type the email address and password.

    Email Address and Password Fields

    The merge process will not proceed if both accounts has a Trend Micro SafeSync or Trend Micro Password Manager subscription. Only one account should have SafeSync or Password Manager subscription.

  6. Click Merge Now.

    Merge Now

    A confirmation window should appear once the merge process is complete.

    Sign in again