Free anti-malware tools for Home Users

There are instances where you may encounter unusual behavior in your computer and suspect that is infected by malware. In these cases, there are several tools that you can use. Knowing which tool to use at the right time may be a key in making your computer behave normally.

Note: You can run the tools listed below even if you do not have any Trend Micro product installed.

Clean-up tools
These tools attempt to remediate a single-seat infection.
  • HouseCall - This is the tool that you need to use first. HouseCall scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware.
    For instructions, refer to this Knowledge Base article: Scanning your computer using Trend Micro HouseCall (For Home Users).
  • RootkitBuster - If you suspect there is a malicious component preventing HouseCall from executing, or that is trying to hide from the system, you may run the RootkitBuster. This tool is a rootkit scanner that can check through hidden files, registry entries, processes, drivers, and hooked system services. It can also clean out hidden files and registry entries that were created by malicious software.
    For instructions, refer to this Knowledge Base article: Using the Trend Micro Rootkit Buster for Home Users.
  • FakeAV Remover - This tool allows you to clean rogue antivirus, also known as Fake Antivirus (FakeAV). FakeAV threats have been rampant in the past few years. Various FakeAV variants have infected millions of PCs and are continuously spreading worldwide. If you find out that you have this malicious software, use this to clean your computer.
    For instructions, refer to this Knowledge Base article: Fake Antivirus (FakeAV) Removal Tool for Home Users.
  • Anti-Threat Toolkit (ATTK) - The ATTK scanner can be used for offline and online computers. Download the correct package for your system: if your computer is connected to the Internet (online) or not (offline).
  • Ransomware Screen Unlocker Tool - The AntiRansomware Tool is able to execute successfully on an infected environment and stop a ransomware process. However, for digitally signed ransomware processes, the tool will not be able to stop the process completely but it can minimize it.
    For instructions, refer to this Knowledge Base article: Downloading and using Trend Micro™ Ransomware Screen Unlocker Tool.
  • Ransomware File Decryptor​ - a tool that attempts to decrypt files encrypted by certain ransomware families.
    For instructions, refer to this Knowledge Base article: Downloading and Using the Trend Micro Ransomware File Decryptor.
  • Rescue Disk - allows you to use a CD, DVD, or USB drive to examine your computer without launching Microsoft Windows. It finds and removes persistent or difficult-to-clean security threats that can lurk deep within your operating system.
    For instructions, refer to this Knowledge Base article: Using Trend Micro Rescue Disk.

Information and log generation tools
These do not fix suspected malware issues, but instead generates a log file that Technical Support can go through to help you with your suspected infection.
Video Tutorial

Applies To: Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;

Last Updated: Jun. 15, 2017 1:08 AM (PST)
Solution ID: 1105967