Uninstalling Trend Micro Security and older programs for Windows using the Diagnostic Toolkit

This article helps you uninstall previous and latest versions of the Trend Micro Security program for Windows using the Diagnostic Toolkit.

BEFORE YOU PROCEED:
We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
To uninstall Trend Micro Security using the Diagnostic Toolkit, do the following:
  1. Download SupportTool.zip by clicking the download button below:

     

     

  2. Right-click SupportTool.zip, then select Extract here.
    After extraction is complete. A new file named SupportTool.bat should appear.
  3. Right-click SupportTool.bat, then select Run as administrator.
  4. Click Yes when the User Account Control window appears.
  5. Click the (C) Uninstall tab.

    Uninstall tab

  6. Click 1. Uninstall Software.
    You may disregard the Windows notification saying to use the Control Panel to remove the program.
    Trend Micro Diagnostic Toolkit will remove all Trend Micro related files from your computer which the Control Panel might have missed.

    Uninstall software

  7. Click Yes when asked to confirm the uninstallation.

    Confirm the uninstallation

  8. Copy your serial number.
  9. Tick I copied my serial number, then click Uninstall.

    Copied the serial number

  10. Click Yes when asked to restart your computer.
Note: To uninstall your Trend Micro Security on your Mac computer, refer to this Knowledge Base article:
Uninstalling Antivirus for Mac
To uninstall Trend Micro Security using the Diagnostic Toolkit for older versions, do the following
  1. Download the Diagnostic toolkit depending on your Windows version:

     

     

     

     

  2. When the File Download window appears, click Run.
    After the download finishes, the Trend Micro Diagnostic Toolkit window will appear.
  3. Click the Uninstall tab, then click 1. Uninstall software.

    Click Uninstall


    The Toolkit will automatically detect the Trend Micro program that is currently installed.
    You may disregard the Windows notification saying to use the Control Panel to remove the program
    Trend Micro Diagnostic Toolkit will remove all Trend Micro related files from your computer which the Control Panel might have missed.
  4. Click Uninstall.

    Uninstall program


    After the program finishes uninstalling, you will then be asked to restart your computer.
  5. Click Yes.

    Restart your computer

If issues are encountered during the uninstallation of the Trend Micro program, remove any leftover Trend Micro files from affected computers by running the Trend Micro File Remover Tool.

The Trend Micro Remnant File Remover Tool removes all remnant Trend Micro files and also fix permissions issues.

For complete instructions on how to run the Trend Micro File Remover Tool, refer to this Knowledge Base article:
Using the Trend Micro Remnant File Remover Tool.

Applies To: Antivirus+ Security - 2015;2016;2017;2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;

Last Updated: Sep. 06, 2017 5:40 AM (PST)
Solution ID: 1105809