Trend Micro Security continuously detects a threat but cannot be cleaned, quarantined or deleted

  • Solution ID:1104635
  • Last Updated:Sep. 26, 2018 5:22 AM (PST)
  • Applies to:Antivirus+ Security - 2016;2017;2018;2019;Internet Security - 2016;Internet Security - 2017;Internet Security - 2019;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Threats are continuously detected | Trend Micro Security

Your Trend Micro Security software is continuously detecting threats, but these threats are not cleaned, quarantined or deleted.

This can happen due to any of the following:

  • The detected threat is a running process.
  • The detected threat is inside the System Volume Information folder.
  • The detected threat is a valid file but has been falsely detected.

To resolve the issue, select the applicable scenario below:

SCENARIO 1: The detected threat is a process that is still running.
SCENARIO 2: The detected threat is inside the System Volume Information folder.
SCENARIO 3: The detected threat is a valid file but has been falsely detected.