Unable to download the program using Trend Micro Security Smart Install Agent (SIA)

  • Solution ID:1104231
  • Last Updated:Sep. 26, 2018 5:22 AM (PST)
  • Applies to:Antivirus+ Security - 2016;2017;2018;2019;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Unable to download the program | Smart Install Agent (SIA) | Trend Micro Security

You are unable to complete the download of your Trend Micro Security.

This happens because your computer doesn't meet the system requirements to install Trend Micro Security or you cancelled the download process.


To resolve this issue, do the following based on the error message you received:

No Administrator privileges
Operating System is not compatible
Unstable Internet connection
Another version of Trend Micro Security is already installed
Windows is not updated
You cancelled the download

 

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