Remaining subscription days not added to new Serial number

  • Solution ID: 1104382
  • Last Updated: Sep. 24, 2017 11:44 PM (PST)
  • Applies to: Antivirus+ Security - 2015;2016;2017;2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • Lost Subscription Days after purchase | Trend Micro Security

You purchased a renewal online or from a retail store but upon activation of your new serial number, the remaining days from your previous serial number was not added to your new serial number.

This happens because a new serial number is a new subscription.

  • If you purchased online, you may have purchased a new subscription instead of renewal or you may have upgraded or downgraded your subscription (e.g., from Antivirus+ to Maximum Security (vice-versa) or from 5-seat to 3-seat license (vice-versa)).
  • If you purchased from a retail store, this will automatically be a new subscription since every box of Trend Micro Security has a new serial number.

If you prefer to renew online
If you prefer to renew by purchasing from retail stores
Getting the Lost Subscription Days back