"Trend Micro Security Already Installed" error message appears when installing Trend Micro Security software
You see the following error message when installing Trend Micro Security software:
"Trend Micro Security Already Installed ...
You must remove version 12.0 before installing this software. Do you want to do that now?"
You are getting this message because the latest version of the program is already installed.
To resolve this issue, do either of the following:
If you already have the latest version and you accidentally started the new installation, click No.
To check if you are running the latest version of Trend Micro Security, refer to this Knowledge Base article: Checking if you have the latest version of Trend Micro Security software installed.
If you still want to proceed with the installation, click Yes, then follow the prompts.
If you encounter an issue during installation, refer to this Knowledge Base article: Upgrading Trend Micro Security to the latest version.
Last Updated: Oct. 11, 2017 8:33 PM (PST)
Solution ID: 1104137