"Unable to Merge Your Accounts" error message appears when trying to merge accounts in Trend Micro Account

  • Solution ID: 1102893
  • Last Updated: Oct. 08, 2017 11:07 PM (PST)
  • Applies to: Antivirus for Mac - 2015;Antivirus for Mac - 2016, Antivirus for Mac - 2017;Antivirus+ Security - 2015;Antivirus+ Security - 2016;Antivirus+ Security - 2017;Antivirus+ Security - 2018;Internet Security - 2015;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Maximum Security - 2015;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2015;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;
  • "Unable to Merge Your Accounts" | Error Message | Trend Micro Account (MyAccount)

You received the following error message when you are trying to merge your Trend Micro account:

Unable to Merge Your Accounts
"Unable to Merge Your Accounts"

Note: If you have more than one Trend Micro Account, you can conveniently merge them into a single account and keep track of your licenses easily. Keep in mind the following terms to understand:

  • Source Account – This account will no longer work after you have finished merging it with the final account that you keep.
  • Destination Account – After you have finished merging the accounts, only this one will remain. You will then use the Destination Account to manage all of your subscriptions in the future.

Situations where you cannot merge accounts
Known Issues